VP, Digital Commerce - Mobile and Online Banking Cross-Sell

Citi; New York (NY); On-site; USD 129,000 - 195,000; Full time

Job summary

An established industry player seeks a dynamic individual to lead the Digital Sales transformation in their U.S. Personal Bank. This role will focus on managing the Post Login cross-sell strategy, driving performance marketing, and enhancing customer experiences across Lending, Retail, and Wealth products. The ideal candidate will have a strong background in financial services, with a passion for digital innovation and analytics. Join a forward-thinking organization that values client-centric strategies and offers a collaborative environment for personal and professional growth. If you're ready to make a significant impact in the digital landscape of banking, this opportunity is for you.

Benefits

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Wellness programs

Paid time off packages

Discretionary incentive awards

Qualifications

• 7+ years in Financial services or Fintech with measurable results.
• Deep knowledge of Digital Sales Funnel and Adobe Analytics.

Responsibilities

• Define and lead the Post Login digital sales strategy.
• Leverage analytics to develop digital and marketing roadmaps.

Skills

Digital Sales Funnel

Adobe Analytics

Web and Mobile Merchandising Strategy

Test & Learn Mindset

Data-Driven Insights

Consumer Banking Products

Analytical Acumen

Communication Skills

Education

Bachelor's degree in Business, Marketing or related field

Master's degree preferred

Adobe Certified Professional

Tools

Adobe Target

Analytics Tools

Job description

Position Summary

The U.S. Personal Bank delivers a wide array of banking, payments, lending and investment services to individual consumers and small businesses. To deliver on our brand promise, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment, and geography.

The Marketing & Franchise Development team is focused on Digital Sales transformation and enabling next-gen existing customer evolution. This individual would manage our Post login cross-sell strategy to our existing customers across all Lending, Retail Bank and Wealth products. This individual contributor role will report into SVP, Digital Sales and would lead a Digital P&L function across a Product line like Lending, Retail or Wealth.

Responsibilities:

• Define and lead the end-to-end Post Login digital sales strategy across Lending, Retail or Wealth products.
• Lead and own the scorecard KPIs that Citi will use to drive existing customer cross-sell and define end-state success, lead with a Performance Marketing mindset.
• Lead digital commerce scorecard, funnel KPIs while ensuring customer experience and deliver breakthrough levels of performance against a Product line.
• Partner with US Consumer Marketing, US Consumer Analytics, US Consumer Digital, US Consumer Product teams to drive core KPIs, Digital Experience Innovation and act as a Digital SME for New Product launches/enhancements.
• Lead and execute Test & Learn (CRO) ideas while championing an always on 'Test & Learn' mindset.
• Leverage robust research, analytics, and data-driven insights to develop and progress digital and marketing roadmaps, tailor client experiences, drive full-funnel productivity, and drive higher client engagement. Partner with US Consumer Analytics to define always-on, real-time dashboards that enable rapid opportunity identification and action.
• Partner with US Consumer Digital to develop and refine product roadmaps that accelerate digital cross-sell, drive personalization and engagement, and create experiences that drive repeat and loyal buyers of Citi's products and solutions.
• Maintain a close partnership and high level of synergy with technology, operations, and risk partners among others to progress overall objectives.

Qualifications:

• 7+ years of experience in Financial services or Fintech leading strategy and execution, with demonstrable and measurable results.
• Deep knowledge of Digital Sales Funnel, Adobe Analytics, Digital tagging, Web, and Mobile merchandising strategy enabling end-to-end horizontal customer journey.
• Deep knowledge of Adobe Target enabling Test & Learn in Post Login journey, thereby leading with a Performance Marketing mindset.
• Understanding of Consumer Banking products, passion around emerging technologies and how they will change consumer experiences.
• Demonstrated sound business judgment, analytical acumen, consumer-centric mindset and communication skills.
• Seasoned, passionate, and mission-driven digital, marketing and analytics professional with a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results.

Education:

• Bachelor's degree required in Business, Marketing or a related field; Master's degree preferred.
• Adobe certified professional preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Marketing

Job Family: Marketing Program Management

Time Type: Full time

Primary Location: New York, New York, United States

Primary Location Full Time Salary Range: $129,840.00 - $194,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date: Apr 17, 2024

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.