VP, Digital Channels Product Manager – Transaction Banking Global Products (Japanese Speaker Re[...]

MUFG Americas; New York (NY); Hybrid; USD 109,000 - 168,000; Full time

Job summary

An established industry player in financial services is seeking an ambitious individual for an entry-level role in Product Management. This position offers a unique opportunity to work closely with experienced Product Managers in developing and supporting innovative online banking solutions. The ideal candidate will thrive in a collaborative environment, engaging with both clients and internal teams to ensure exceptional product performance and customer satisfaction. With a focus on professional growth and a commitment to diversity, this role is perfect for someone eager to make a meaningful impact in the financial sector.

Benefits

Health and wellness programs

Retirement plans

Educational assistance

Paid leave

Holidays

Qualifications

• 1-5 years’ experience in Product Management or Transaction Banking.
• Strong problem-solving and organizational skills are essential.

Responsibilities

• Monitor daily performance of global digital banking products.
• Provide client support including incident management and resolution.
• Gather and analyze customer feedback to drive product improvements.

Skills

Fluent in Japanese

Fluent in English

Transaction Banking experience

Problem-solving skills

Organizational skills

Communication skills

Education

Bachelor's degree in STEM

Advanced degrees or MBAs

Job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. We are a global team of 120,000 colleagues committed to making a difference for our clients, organizations, and communities. We value building long-term relationships, serving society, and fostering sustainable growth for a better world.

Our vision is to be the world’s most trusted financial group. We prioritize putting people first, embracing diverse ideas, and fostering innovation, speed, and agility. We invest in talent, technology, and tools to empower your career development.

Join MUFG where inspiration is expected and meaningful impact is rewarded.

The selected candidate will work at an MUFG office or client site four days a week and remotely one day. Further details will be provided by our recruitment team.

Position Summary:

The Transaction Banking Product and Digital Channels teams consist of Product Managers, Business Analysts, Technical Support, and Project Managers who develop and support online banking products. This entry-level position is suitable for an ambitious candidate with 1-5 years’ experience pursuing a career in Product Management. The role involves working with Senior Product Managers to manage global banking channel solutions.

Major Responsibilities:

• Monitor daily performance of global digital banking products.
• Provide client support, including incident management, problem triage, escalation, and resolution.
• Assist with client onboarding and implementation, including inquiries about new and existing customer setups and user maintenance.
• Act as liaison between Transaction Banking of the Americas and Tokyo Head Office on product roadmaps, project plans, operating models, system requirements, and compliance reviews.
• Gather and analyze customer feedback to drive product improvements.
• Coordinate training for front-line staff on digital products, including updates to demos and user guides.
• Support product performance reporting, strategy planning, and competitive analysis.
• Collaborate with sales teams in Japanese Corporate Banking to align on product offerings and initiatives.
• Assist with vendor and risk management tasks.
• Coordinate internal communications and marketing activities.
• Participate in developing requirements for future digital products, lead user testing and focus groups.
• Advocate for excellent customer experiences.
• Support product deployments, including creating bulletins, updating intranet, and conducting user acceptance testing.
• Ensure compliance with all relevant regulations and company standards, completing necessary training.

Requirements:

• Fluent in Japanese and English, both written and spoken, with flexibility to work hours that accommodate non-U.S. colleagues.
• Experience in Transaction Banking, familiar with online cash management, host-to-host protocols, ISO 20022 standards.
• Bachelor’s degree from a four-year college, preferably in STEM fields.
• Advanced degrees or MBAs are a plus but not required.
• Creative problem solver willing to learn and work hard.
• Strong organizational and communication skills.
• Ability to transition from oversight to independent work.

The typical base salary ranges from $109K to $168K, depending on experience and location. Additional performance bonuses and comprehensive benefits are included, such as health and wellness programs, retirement plans, educational assistance, paid leave, and holidays. For more details, see our MUFG Benefits Summary.