VP, Customer Success

UpGuard; Portland (OR); Remote; USD 90,000 - 150,000; Full time

Job summary

This innovative firm is seeking a seasoned leader in Customer Success to elevate their strategy and methodology. In this fully remote role, you'll develop customer-focused strategies, drive the customer lifecycle, and build a high-performing team. With a commitment to employee well-being, UpGuard offers stock options, a monthly lifestyle subsidy, and generous leave allowances. Join a forward-thinking company that values collaboration and aims to foster a fair and secure hiring environment. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Benefits

Stock options

Monthly lifestyle subsidy

$1500 annual learning allowance

Generous annual leave/PTO

Fully remote working environment

18 weeks paid parental leave

Qualifications

• 5+ years leading Customer Success teams in a senior management role.
• 10+ years in Customer Success or leadership roles in B2B SaaS.

Responsibilities

• Elevate UpGuard’s customer success strategy and methodology.
• Own and drive the entire customer lifecycle journey.

Skills

Customer Success Management

Leadership

Analytical Skills

Operational Discipline

Job description

Employer Industry: Cybersecurity Software

Why consider this job opportunity:

1. Stock options available, allowing you to share in the company's future success
2. Monthly lifestyle subsidy supporting financial, physical, and mental well-being
3. $1500 USD annual learning and development allowance for career growth
4. Generous annual leave/PTO allowances for work-life balance
5. Fully remote working environment with no mandatory office attendance
6. 18 weeks paid parental leave provided, regardless of parenting role

What to Expect (Job Responsibilities):

1. Elevate and scale UpGuard’s customer success strategy and methodology
2. Develop comprehensive, customer-focused strategies aligned with company objectives
3. Own and drive the entire customer lifecycle journey, ensuring maximum satisfaction
4. Collaborate cross-functionally to align customer needs with business objectives
5. Build and lead a high-performing, diverse customer success team

What is Required (Qualifications):

1. 5+ years of experience leading Customer Success teams in a senior management role
2. 10+ years in Customer Success or customer leadership roles within a fast-growing B2B SaaS organization
3. Experience helping build a new market category with significant revenue streams
4. Strong operational discipline with proven success in achieving key performance metrics
5. Technical background, ideally in cybersecurity, risk, compliance, or information technology

How to Stand Out (Preferred Qualifications):

1. Proven ability to collaborate cross-functionally to define the ideal customer journey and success metrics
2. Experience scaling international teams while navigating diverse cultural dynamics
3. Strong analytical skills with a focus on data-driven decision-making
4. Success in delivering strategic value to customers and driving revenue growth
5. Ability to operate at both strategic and tactical levels, transitioning between vision and execution

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.