VP, Customer Lifecycle Strategy & Operations

Salesforce, Inc.; Washington (IL); On-site; USD 150,000 - 250,000; Full time

Job summary

A leading technology company is seeking a senior leader to drive a strategic initiative aimed at reducing account attrition and promoting growth. This high-impact position involves collaboration with multiple stakeholders, spearheading initiatives, and managing programs to evaluate and enhance performance metrics over time.

Qualifications

• 15+ years experience in technology companies managing sales or customer success.
• Proven leadership in customer retention or growth strategy.
• Ability to influence across diverse teams.

Responsibilities

• Lead comprehensive strategy to reduce account attrition.
• Facilitate cross-functional council with executive leadership.
• Track performance and report progress to executive leadership.

Skills

Cross-functional leadership

Analytical skills

Problem-solving skills

Communication skills

Education

Degree or equivalent relevant experience

MBA degree

Job description

Summary:
We are seeking a senior leader to drive a strategic, multi-year initiative focused on reducing account attrition and accelerating growth. This role will require deep cross-functional collaboration with stakeholders from across the company to identify root causes of attrition, implement effective solutions, and measure impact over time. This is a high-impact role with significant visibility and the opportunity to shape the company’s long-term growth trajectory.

Responsibilities:

• Develop and Execute Strategy: Lead the design and execution of a comprehensive, multi-year journey to reduce account attrition and drive growth.

• Coordinate Cross-Functional Attrition Council: Facilitate an attrition council composed of executive leadership and key stakeholders to align on strategy and execution.

• Lead Program Execution Team: Establish and lead a team who will act as the program execution layer between the attrition council and cross-functional stakeholders, ensuring successful outcomes.

• Stakeholder Collaboration: Work closely with internal and external stakeholders, including Finance, Pricing, IT, Sales, Customer Success, and Legal, to develop and launch attrition-reducing initiatives.

• Program Management: Own and coordinate programs across subcommittees, ensuring alignment and effective execution.

• Performance Tracking and Reporting: Track program performance, measure impact, and report progress to executive leadership on a weekly basis.

• Continuous Improvement: Identify opportunities for improvement and adjust strategies based on performance data and stakeholder feedback.

Required Qualifications:

• 15+ years experience managing sales, customer success, renewals, or product strategy organizations for large technology companies (Enterprise software / SaaS preferred).

• Proven experience in a senior leadership role focused on customer retention, growth strategy, or similar areas.

• Strong cross-functional leadership skills with the ability to influence and drive alignment across diverse teams. Must be highly collaborative with a team oriented approach.

• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.

• Experience managing large-scale programs with measurable outcomes that involve cross functional teams (Customer Success, Sales, Product, Professional Services, Legal, Finance, Pricing, and more)

• Proven track record of executing on a global scale.

• Self-starter with the ability to work through ambiguity and thrives in fast-paced and multifaceted environments; able to deliver within defined timeframes.

• Exceptional communication skills, including the ability to present complex information to executive stakeholders.

• Degree or equivalent relevant experience required. Experience will be evaluated based on theValues & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Preferred Qualifications:

• MBA degree

• Management consulting experience