VP Customer Journey Testing & Automation Leader

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a seasoned Customer Journey Test Lead to direct UAT efforts within an Agile environment. You will craft test strategies, develop automated tests for web and mobile apps, and collaborate with cross-functional teams to ensure robust risk controls and superior customer experiences.

In this role, you will lead automation initiatives, integrate tests into CI/CD, and communicate timelines and progress to stakeholders.

Qualifications

• Bachelor's degree in a relevant field.
• 5–10 years of testing leadership in large-scale Agile environments.
• Experience developing automated tests for web and mobile apps.
• Strong understanding of Agile methodologies and testing techniques.
• Proficiency with Jira, Visio, PowerPoint and Excel.
• Familiarity with Java and Python in test automation.
• Knowledge of risk and controls and audit requirements.

Responsibilities

• Lead development and execution of automated test scripts to enhance testing efficiency.
• Identify opportunities for test automation within existing processes and advocate for automation best practices.
• Collaborate with development teams to integrate automated testing into the CI/CD pipeline.
• Monitor and report on the effectiveness of automated tests, making adjustments to improve coverage and reliability.
• Collaborate with senior leaders and product/program teams to define end-to-end test scenarios and establish a clear testing approach.
• Create, manage, and communicate prioritization of features, balancing user experience with business benefits and tradeoffs.
• Develop detailed requirements and use cases to guide technology teams in delivering solutions.
• Coordinate with cross-functional partners to align on requirements and deliverables.
• Monitor execution progress, address cross-team impediments, and ensure adherence to established testing standards and procedures.
• Conduct root cause analysis and implement process improvements to enhance testing efficiency and effectiveness.
• Provide proactive communication regarding project status and testing timelines to stakeholders.
• Work directly with partners and be the liaison between the partner and Chase.

Skills

Agile testing

Test automation

Stakeholder communication

Education

Bachelor's degree

Tools

Jira

Visio

PowerPoint

Excel

Java

Python

Job description

Testing Site - JPMC is seeking a seasoned Customer Journey Test Lead to direct UAT efforts within an Agile environment. You will craft test strategies, develop automated tests for web and mobile apps, and collaborate with cross-functional teams to ensure robust risk controls and superior customer experiences.

In this role, you will lead automation initiatives, integrate tests into CI/CD, and communicate timelines and progress to stakeholders.