VP, Cloud Contact Center Architect (Hybrid)

Archer; New Hanover Township (NJ); Hybride; USD 193 000 - 200 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Paid leave

Résumé du poste

Barclays Services LLC seeks a VP-level Contact Center Cloud Engineer in Whippany, NJ, with a focus on cloud-based contact center solutions and innovative IVR experiences. The role leads a team of 8 developers and includes hybrid work arrangements.

The position emphasizes secure coding, code quality, and collaboration with product managers and engineers to deliver scalable software for customer interactions.

Qualifications

• Experience designing and maintaining cloud-based contact center solutions.
• Ability to guide teams on IVR and LLM-powered conversations.
• Proven leadership of software development teams.

Responsabilités

• Design and maintain cloud-based contact centre solutions.
• Guide IVR and LLM-powered conversations for customer interactions.
• Lead teams to solve complex contact center problems and optimize workflows.
• Oversee state machine-based call flow orchestration and risk controls.
• Mentor engineers and manage performance reviews.

Connaissances

Cloud engineering

Leadership

Contact center

IVR systems

LLM integration

Outils

Cloud platforms

Omnichannel

Description du poste

Barclays Services LLC seeks a VP-level Contact Center Cloud Engineer in Whippany, NJ, with a focus on cloud-based contact center solutions and innovative IVR experiences. The role leads a team of 8 developers and includes hybrid work arrangements.

The position emphasizes secure coding, code quality, and collaboration with product managers and engineers to deliver scalable software for customer interactions.