VP, Client Services - AI Agency

Eversana; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Job summary

EVERSANA is seeking a visionary VP of Client Services to lead growth across a portfolio of AI-powered pharmaceutical brands. You will partner with senior clients, shape omnichannel programs, and ensure performance through data-driven, compliant strategies.

In this role you will mentor account leads, collaborate with strategy, data analytics, medical and technology teams, and champion a culture of patient-minded, client-delight, and action-oriented execution.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 10+ years of client services/account leadership in pharma/healthcare marketing.
• Experience with AI-enabled solutions and data-driven campaigns.

Responsibilities

• Lead strategic client relationships and drive revenue growth.
• Oversee pod-based teams across strategy, creative, medical, and analytics.
• Define KPIs, monitor performance, and optimize programs.
• Develop AI-led proposals and expand the book of business.

Skills

Client leadership

Account management

Strategic partnering

Omnichannel marketing

AI-enabled marketing

Team leadership

Education

Bachelor's degree

Job description

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

The VP,Client Servicesis a leader within EVERSANA’sAI agency service line, responsible for driving growth, excellence, and innovation across a portfolio of pharmaceutical and biotech brands. This leader fuses Agentic AI with humanexpertiseto reinvent how clients plan, execute, andoptimizetheir commercialization and marketing efforts, ensuringEVERSANA’sAI agency becomes an indispensable partner across the product and patient journey.

KeyResponsibilities

Client leadership & growth

• Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform.

• Lead development of integrated, omnichannel brand and commercialization programs leveraging EVERSANA’s fully integrated platform, from launch through LOE, ensuring measurable impact on brand performance and patient outcomes.

• Define, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, and business impact) and translate insights into actionable optimization roadmaps.

• Partner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through both new and organic growth.

Operational excellence & pod leadership

• Lead and refine scalable pod-based account structures that bring order to a new AI agency model, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology.

• Establish standards for client service, quality, and delivery for AI-powered workstreams (e.g., content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management.

• Oversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities to protect and grow revenue.

• Ensure disciplined project and workflow management across multiple brands, launches, and indications, with clear communication, timelines, and governance for AI-led initiatives.

AI transformation, enablement & culture

• Champion the EVERSANA AI agency operating model, helping clients and internal teams adopt new, disruptive ways of working that integrate Agentic AI into strategy, creative, and execution.

• Lead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value, while reinforcing responsible experimentation and compliance.

• Mentor, coach, and develop account and pod leads, building a future‑ready bench of AI‑literate client service talent and cultivating a culture of curiosity, accountability, and collaboration.

• Collaborate closely with strategy, innovation, data/analytics, medical, and technology leaders to co‑create new AI‑enabled offerings, playbooks, and best practices.

Thought leadership & market presence

• Represent the AI agency in senior client forums, workshops, QBRs, and executive business reviews, articulating a clear POV on how AI is reshaping healthcare marketing and commercialization.

• Contribute to the AI agency’s external profile by participating in industry events, panels, and publications, and by co‑developing case studies and POVs that highlight AI‑driven impact.

• Partner with marketing and communications to package success stories and frameworks that scale across the EVERSANA network and broader EVERSANA platform.

• Bachelor’s degreerequired; advanced degree in business, marketing, communications, or related field preferred.

• Approximately 10+ years of client services / account leadership experience in pharmaceutical or healthcare marketing, including agency experience; AOR and launch experience strongly preferred.

• Proven subject matterexpertisein digital, omnichannel, and data‑driven marketing, withdemonstratedexposure to AI‑enabled solutions,martech, or advanced analytics.

• Track recordof leading large, cross‑functional teams and complex portfolios, with accountability for revenue, profitability, and client satisfaction.

• Demonstrated ability to lead senior client relationships, navigate ambiguity, and make sound,timelydecisions in a fast‑paced, high‑growth environment.

• Exceptional communication, storytelling, and influence skills, with comfort presenting to executive audiences andrepresentingthe agency externally.

• Strong people leadership and talent development skills, including coaching, feedback, and culture‑building across distributed teams.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always InnovateI am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, itrepresentsthe low and high end of the salary range for this position and is not applicable to locations outside of theU.S.Compensation will bedeterminedbased on relevant experience, other job‑related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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