VP, Client Services - AI Agency

EVERSANA INTOUCH; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

EVERSANA INTOUCH is seeking a VP, Client Services to lead AI-powered pharmaceutical and biotech accounts. You will drive growth, excellence, and innovation across a portfolio by fusing Agentic AI with human expertise, to reinvent planning, execution, and optimization of commercialization and marketing efforts.

You will mentor teams, champion new operating models, and partner with leaders to co-create AI-enabled offerings while ensuring client satisfaction and scalable results.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 10+ years of client services/account leadership in pharma/healthcare marketing.
• Experience with digital, omnichannel, data-driven marketing and AI-enabled solutions.
• Proven ability to lead large cross-functional teams and drive revenue and client satisfaction.

Responsibilities

• Serve as strategic partner and day-to-day executive lead for AI-powered accounts, building trust and guiding adoption of the Agentic AI platform.
• Lead development of integrated omnichannel programs leveraging the EVERSANA platform from launch through LOE, measuring brand impact.
• Define and socialize KPIs (satisfaction, adoption, retention, revenue) and create actionable optimization roadmaps.
• Shape proposals, lead pitches, and grow the book of business through new and organic growth.
• Oversee forecasting, SOW, pricing, and profitability across the portfolio; manage risks and opportunities.

Skills

Leadership

Strategic partnerships

Digital marketing

Omnichannel

AI analytics

Client management

Education

Bachelor's degree

Job description

EVERSANA INTOUCH®is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

The VP, Client Services is a leader within EVERSANA’s AI agency service line, responsible for driving growth, excellence, and innovation across a portfolio of pharmaceutical and biotech brands. This leader fuses Agentic AI with human expertise to reinvent how clients plan, execute, and optimize their commercialization and marketing efforts, ensuring EVERSANA’s AI agency becomes an indispensable partner across the product and patient journey.

Key Responsibilities

Client leadership & growth

• Serve as strategic partner and day-to-day executive lead for a portfolio of AI-powered accounts, building brand team trust and guiding adoption of the Agentic AI platform.
• Lead development of integrated, omnichannel brand and commercialization programs leveraging EVERSANA’s fully integrated platform, from launch through LOE, ensuring measurable impact on brand performance and patient outcomes.
• Define, track, and socialize account-level KPIs (satisfaction, adoption, retention, revenue, and business impact) and translate insights into actionable optimization roadmaps.
• Partner with Business Development and Agency leadership to shape AI-led proposals, lead pitches, and expand the book of business through both new and organic growth.

Operational excellence & pod leadership

• Lead and refine scalable pod-based account structures that bring order to a new AI agency model, ensuring seamless integration of strategy, creative, medical, media, analytics, and technology.
• Establish standards for client service, quality, and delivery for AI-powered workstreams (e.g., content generation, journey orchestration, next-best-action programs), balancing speed, quality, and risk management.
• Oversee forecasting, SOW development, pricing, and profitability across the portfolio, proactively identifying risks and opportunities to protect and grow revenue.
• Ensure disciplined project and workflow management across multiple brands, launches, and indications, with clear communication, timelines, and governance for AI-led initiatives.

AI transformation, enablement & culture

• Champion the EVERSANA AI agency operating model, helping clients and internal teams adopt new, disruptive ways of working that integrate Agentic AI into strategy, creative, and execution.
• Lead change management with clients and internal teams, educating stakeholders on AI use cases, constraints, and value, while reinforcing responsible experimentation and compliance.
• Mentor, coach, and develop account and pod leads, building a future-ready bench of AI-literate client service talent and cultivating a culture of curiosity, accountability, and collaboration.
• Collaborate closely with strategy, innovation, data/analytics, medical, and technology leaders to co-create new AI-enabled offerings, playbooks, and best practices.

Thought leadership & market presence

• Represent the AI agency in senior client forums, workshops, QBRs, and executive business reviews, articulating a clear POV on how AI is reshaping healthcare marketing and commercialization.
• Contribute to the AI agency’s external profile by participating in industry events, panels, and publications, and by co-developing case studies and POVs that highlight AI-driven impact.
• Partner with marketing and communications to package success stories and frameworks that scale across the EVERSANA network and broader EVERSANA platform.

Qualifications

• Bachelor’s degree required; advanced degree in business, marketing, communications, or related field preferred.
• Approximately 10+ years of client services / account leadership experience in pharmaceutical or healthcare marketing, including agency experience; AOR and launch experience strongly preferred.
• Proven subject matter expertise in digital, omnichannel, and data-driven marketing, with demonstrated exposure to AI-enabled solutions, martech, or advanced analytics.
• Track record of leading large, cross-functional teams and complex portfolios, with accountability for revenue, profitability, and client satisfaction.
• Demonstrated ability to lead senior client relationships, navigate ambiguity, and make sound, timely decisions in a fast-paced, high-growth environment.
• Exceptional communication, storytelling, and influence skills, with comfort presenting to executive audiences and representing the agency externally.
• Strong people leadership and talent development skills, including coaching, feedback, and culture-building across distributed teams.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and empower others to act now. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity I create an environment of awareness and respect. Always InnovateI am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [e-mail].

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