VP, Client Service Lead West

NFP Corp; San Rafael (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Wealthspire Advisors is seeking a senior leader to drive a best-in-class client experience by guiding client service teams, partnering with advisors, and shaping core operational processes.

The ideal candidate brings deep RIA and custodial platform expertise, a proven ability to develop high-performing teams, and a track record of leading strategic initiatives that improve service delivery, scalability, and efficiency.

Qualifications

• Deep RIA and custodial platform expertise.
• Proven track record leading client service teams.
• Ability to drive strategic initiatives to improve service delivery and efficiency.
• Strong data-driven mindset for performance metrics and decision making.
• Ability to collaborate across advisors, leadership, and cross-functional partners.

Responsibilities

• Lead client service teams to deliver best-in-class client experience.
• Partner with financial advisors and cross-functional teams to resolve issues and deliver client needs.
• Oversee operational processes, onboarding, money movement, and compliance workflows.
• Develop and evolve client service standards and governance across locations.
• Represent the client services function in cross-functional forums and strategic initiatives.

Skills

Client Services Leadership

Cross-functional Collaboration

Data-driven Mindset

Project Management

Communication Skills

Tools

Schwab

Fidelity

Pershing

Salesforce

Job description

Posting Description

Who We Are:

Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services - empowering clients to navigate complexity with clarity and confidence.

With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first - our clients, our colleagues, and our communities.

For more information, visit www.wealthspire.com. Wealthspire Advisors LLC, Fiducient Advisors LLC, Wealthspire Retirement, LLC, dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers.

This leadership role is responsible for driving a best-in-class client experience across the firm by leading client service teams, partnering with advisors, and overseeing key operational processes. The ideal candidate brings deep RIA and custodial platform expertise, a proven track record of developing high-performing teams, and the ability to lead strategic initiatives that improve service delivery, scalability, and operational efficiency. Success in this role requires strong relationship-building skills, a data-driven mindset, and the ability to collaborate effectively across advisors, leadership, and cross-functional partners to deliver exceptional outcomes for clients.

Client Experience and Service Standards

• Commitment to delivering a consistent, high-quality client experience across every interaction and touchpoint
• Ability to set, communicate, and enforce service standards with teams, holding staff accountable to the client experience the firm expects
• Understanding of what clients need at each stage of the relationship and how CS professionals can own that experience proactively
• Track record of building teams that take ownership rather than execute tasks, with the judgment to act on behalf of advisors and clients independently

Advisor and Cross-Functional Partnership

• Ability to build strong working relationships with advisors and their teams, serving as a trusted partner on client service matters
• Experience collaborating across functions, including investment, compliance, technology, and operations, to resolve issues and deliver on client needs
• Comfort representing Client Services in cross-functional settings and communicating the team’s work, standards, and needs to leadership and partners
• Skill in managing competing priorities across advisory teams while maintaining consistent service delivery standards
• Experience supporting advisor integrations or onboarding, including familiarity with the operational workflows, timelines, and coordination required to bring an advisory team onto a new platform and service model

Operational Expertise

• Expert-level knowledge of custodial platforms: Schwab, Fidelity, and Pershing, including account structures, transaction processing, and escalation management
• Deep understanding of RIA client service operations: account onboarding, money movement, and regulatory requirements
• Familiarity with alternative investment subscription document processing, including outside manager requirements, account eligibility, and access across custodial and private investment portals
• Proficiency in Salesforce and CRM systems, including workflow design and reporting

Leadership and People Development

• Demonstrated experience managing client services teams with accountability for performance, development, and service delivery standards
• Ability to develop managers and frontline staff, through structured coaching, feedback, and individual development planning
• Give direct feedback, and address performance issues constructively
• Track record of building accountability structures and holding teams to consistent standards across locations or functions
• Collaborative working style with the credibility to influence peers and cross-functional partners without direct authority.
• Experience building and delivering training programs for client services staff

Strategic and Operational Thinking

• Ability to identify systemic gaps, design solutions, and drive implementation across teams or regions
• Project management capability: experience running structured, multi-phase programs with defined milestones, owners, and reporting cadences
• Data-driven approach to performance management: able to interpret metrics, identify trends, and translate findings into action
• Experience contributing to or leading firm-wide initiatives that required cross-functional coordination

• Experience owning or contributing to an operational playbook, including building integration frameworks, training curricula, process templates, and handoff standards that scale across engagements
• Ability to manage multiple concurrent initiatives with overlapping timelines, maintaining quality and accountability across each

Communication and Stakeholder Engagement

• Strong written and verbal communication skills with the ability to represent Client Services to advisors, leadership, and external partners
• Comfort with difficult conversations at the team, peer, and senior stakeholder level
• Ability to present complex operational topics clearly and with authority

• Experience engaging founders, senior advisors, or executive stakeholders with credibility, communicating the CS model, service standards, and integration expectations in a way that builds confidence and trust

What We Offer:

Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

Wealthspire and You... Better Together!

Wealthspire is an inclusive Equal Employment Opportunity employer.