VP- Client Relationship Manager – Commercial Franchise Practice

Marsh; Chicago (IL); Hybride; USD 165 000 - 185 000; Plein temps

Avantages offerts par ce poste

Health benefits

Tuition assistance

401K savings plan

Employee assistance program

Résumé du poste

Marsh is seeking a Client Relationship Manager to lead a portfolio of affinity insurance programs serving QSR and franchise brands nationwide. You will drive client strategy, growth, and risk solutions in a fast-paced, entrepreneurial environment.

This role emphasizes relationship management, strategic sales, and industry expertise to deliver measurable client impact and retain long-term partnerships across national markets. Hybrid work model with flexibility and client-site collaboration.

Qualifications

• Proven experience in insurance, affinity programs, franchise operations, or client relationship management.
• Strong understanding of the QSR, hospitality, or franchise ecosystem preferred.
• Demonstrated success building trusted relationships and growing strategic accounts.
• Exceptional communication, presentation, and consultative selling skills.
• Entrepreneurial mindset with strategic thinking and execution.
• Strong organizational and project management abilities with attention to detail.
• Ability to thrive in a collaborative, fast-moving environment with national exposure.

Responsabilités

• Deliver customized insurance and risk management strategies aligned to client objectives.
• Build and strengthen executive-level relationships and world-class client experience.
• Lead program execution focusing on operational excellence, measurable outcomes, and retention.
• Collaborate with internal teams and carrier partners to deliver client-centric solutions.
• Identify and pursue new business opportunities within the QSR and franchise marketplace.
• Analyze market trends to uncover strategic growth opportunities.
• Support business development through presentations, industry networking, and relationship expansion.
• Represent Marsh at conferences and industry events as a brand ambassador.

Connaissances

Insurance

Affinity programs

Franchise operations

Client relationships

Consultative selling

Communication

Presentation

Entrepreneurial mindset

Project management

Cross-functional collaboration

Description du poste

Join a high-growth team at Marsh where innovation, relationship-building, and strategic thinking come together to shape the future of risk management within the Quick Service Restaurant (QSR) franchise industry.

We are seeking a driven, consultative, and retention-oriented Client Relationship Manager to lead and expand a portfolio of affinity insurance programs serving some of the most recognized franchise and QSR brands in the country. This is an opportunity to step into a highly visible role where you will influence client strategy, drive business growth, and partner with industry leaders to deliver tailored risk solutions that create measurable impact. This role is ideal for someone who thrives in a fast-paced, entrepreneurial environment and enjoys combining relationship management, strategic sales, and industry expertise to help clients navigate complex challenges and unlock long-term success.

We are open to candidates located near Marsh offices across the United States, offering flexibility to attract top talent in key markets nationwide.

What You’ll Do

Drive Client Success & Strategic Partnerships

• Serve as a trusted advisor to QSR and franchise clients by delivering customized insurance and risk management strategies aligned to their business objectives.
• Build and strengthen executive-level relationships while ensuring a world‑class client experience.
• Lead ongoing program execution with a focus on operational excellence, measurable outcomes, and long‑term client retention.
• Collaborate across internal teams and carrier partners to deliver innovative, client‑centric solutions.

Lead Business Growth Initiatives

• Identify and pursue new business opportunities within the QSR and franchise marketplace.
• Analyze market trends, industry developments, and emerging risks to uncover strategic growth opportunities.
• Support business development efforts through consultative presentations, industry networking, and relationship expansion.
• Represent Marsh at conferences, trade associations, and industry events as a visible ambassador of the brand.

Influence Strategy & Innovation

• Help shape the future direction of the affinity practice through strategic thinking, market insight, and operational leadership.
• Partner with leadership to enhance service offerings and expand market presence.
• Contribute ideas that improve client engagement, operational efficiency, and competitive differentiation.

Mentor & Collaborate

• Support and mentor team members while fostering a collaborative, high‑performance culture.
• Partner cross-functionally with colleagues across sales, service, analytics, and operations to deliver exceptional results.

What We’re Looking For

• Proven experience in insurance, affinity programs, franchise operations, or client relationship management.
• Strong understanding of the QSR, hospitality, or franchise ecosystem preferred.
• Demonstrated success building trusted relationships and growing strategic accounts.
• Exceptional communication, presentation, and consultative selling skills.
• Entrepreneurial mindset with the ability to think strategically and execute effectively.
• Strong organizational and project management abilities with attention to detail.
• Ability to thrive in a collaborative, fast‑moving environment with national exposure.

Why Join Marsh?

• Opportunity to make a meaningful impact within a growing national practice.
• Exposure to industry‑leading clients, executives, and innovative risk solutions.
• Collaborative culture that values growth, mentorship, and strategic thinking.
• Competitive compensation, performance incentives, and comprehensive benefits.
• Career advancement opportunities within a globally respected organization.

Please note: The salary range posted below reflects the broader compensation range for this role throughout its lifecycle within the organization. The anticipated hiring range for this opportunity is $165,000–$185,000 base salary, in addition to eligibility for an annual performance‑based bonus.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one 'anchor day' per week on which their full team will be together in person.

The applicable base salary range for this role is $120,500 to $256,700.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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