VP, Client Relationship Management, Government Market

Voya Financial, Inc.; Chandler (AZ); Remote; USD 172,000 - 216,000; Full time

Job summary

An established industry player is seeking a VP for Client Relationship Management in the Government Market. This pivotal role involves leading a team to enhance client engagement and satisfaction while driving profitable growth. The ideal candidate will have extensive experience in financial services, particularly in retirement solutions, and will be responsible for executing strategies that align with the company's commitment to diversity and inclusion. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in helping clients achieve their financial goals.

Benefits

Health, dental, vision and life insurance plans

401(k) Savings plan with company matching

Tuition reimbursement up to $5,250/year

Paid time off including 20 days PTO

Paid volunteer time — 40 hours per year

Qualifications

• 10-15 years experience in financial services, preferably in the Retirement industry.
• Strong leadership skills with experience in growing a high-performance team.

Responsibilities

• Accountable for client and advisor satisfaction and profitable growth.
• Drive the Government-market strategy and partner with the organization.
• Provide leadership and negotiation support for client RFP and sales activity.

Skills

Financial Services Experience

Leadership Skills

Client Relationship Management

Strategic Execution

Communication Skills

Negotiation Skills

Risk Management

Compliance Knowledge

Education

Bachelor's Degree

Tools

Financial Software

Job description

VP, Client Relationship Management, Government Market

Apply locations United States-Remote time type Full time posted on Posted Yesterday time left to apply End Date: May 25, 2025 (29 days left to apply) job requisition id JR0030942

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Position Summary:
The leader of the Government Client Relationship Wealth team has accountability in executing overall and business segment client engagement for the Government Market. They will execute against defined client engagement and service strategies to achieve financial objectives including exceeding target client satisfaction, retention, and profitable growth while driving cross-serve strategies across a complete array of Voya solutions that support achieving better outcomes for our customers and their participants. The person will lead a team of experienced Relationship Managers who manage both relationships with Clients and Consultants across a complete array of multi-product solutions, including Retirement Plans, Health Savings Accounts, Managed Accounts, Investment Solutions and other products and tools. The Government Client Relationship leader is also responsible for compliance oversight for all registered representative direct reports. This person will also have responsibilities and oversight of the NAGDA conference and speaking roles on behalf of Voya.

Job Responsibilities:

• Accountable for client and advisor satisfaction, retention, and profitable growth of the Government Market book of business.
• Drive the Government-market strategy and partner with the organization to create a consistent service model.
• Provide leadership and negotiation support for client RFP, re-pricing and sales activity.
• Act as executive sponsor for key client and advisor relationships.
• Partner closely with internal business partners in Operations, Call Center, Sales, Advisory Services, Compliance, Marketing, and Investment Services on relationship management activities.
• Provide leadership to the Client Relations team including performance coaching, training and development opportunities to build a strong team to meet the demands of a constantly changing business and operating environment.
• Partner with Product team in development and implementation of new and enhanced solutions.
• Partner with intermediary relations team to drive enhanced relationships with key partners.
• Partner with Health client engagement leadership and others to drive execution of Voya client centric health and wealth focused workplace strategies.

Knowledge/Skills/Abilities

• 10-15 yrs. experience in financial services, preferably in the Retirement industry.
• Bachelor's degree or equivalent experience required.
• In-depth knowledge of Retirement solutions with health and wealth product knowledge a plus.
• Demonstrated ability to set and execute strategy.
• Strong leadership skills with experience in growing a high-performance team.
• Proven ability to establish and maintain institutional relationships.
• Demonstrated ability to interact comfortably with all levels of the organization.
• Sound understanding of the risk environment, compliance requirements, and ability to integrate controls and mitigating processes.
• Model and lead a strong culture focused on advancing Voya values around Diversity, Equity, and Inclusion.
• Excellent oral and written communication skills.
• Ability to effectively prioritize competing demands in a fast-paced changing environment.
• FINRA 7 or 6 and 26 license required.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$172,300 - $215,380 USD

What We Offer

• Health, dental, vision and life insurance plans.
• 401(k) Savings plan – with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250/year.
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.