VP, Claim Technical Director

Chubb; Dallas (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

A leading insurance company seeks a Vice President to oversee technical aspects and training within Property Claims. The successful candidate will ensure high standards in claims handling, develop training programs, and collaborate with various teams to enhance operations and compliance.

Qualifications

• Strong leadership and technical expertise in property claims.

Responsibilities

• Serve as a primary technical resource for Field Claim Operations.
• Develop repeatable training programs to enhance technical proficiency.
• Collaborate with underwriting partners to report on claim trends.

Skills

Leadership

Technical expertise in property claims

Job description

JOB DESCRIPTION

This Vice President position is responsible for overseeing technical aspects and training within Property Claims. The successful candidate will collaborate with the technical team to ensure robust technical standards and consistency in the Property Claims discipline. This role will report directly to the Chief Technical Officer of Property Claims.

Job Responsibilities:

1. Serve as a primary technical resource for Field Claim Operations and Claim Service Centers, providing expertise on legal principles, statutes, and regulatory matters related to property claims. Collaborate with these teams to facilitate high-level reviews and resolutions of property claim issues.
2. Ensure property claims teams deliver service-oriented claims handling by providing focused training, guidance, and direct involvement in file management, maintaining consistency and technical excellence.
3. Support the Claim Director and General Adjuster Technical Trainer in developing the large loss team as needed.
4. Develop repeatable training programs to enhance the technical proficiency of the property claims discipline on topics including legal issues, coverage, service, and compliance.
5. Collaborate with Chubb underwriting partners to report on claim trends, large losses, emerging risks, and policy language refinement, ensuring claims handling aligns with underwriting intent.
6. Present to senior leaders and business partners on emerging risks, coverage, and claim trends.
7. Coordinate with General Counsel, Coverage & Complex Team, Compliance, and Claims Actuarial on various topics. Work with the CTO and Tech Team to develop and deliver relevant training and guidance.
8. Ensure consistency in CAT claim handling across all property claims by providing event-specific coverage and technical guidance in collaboration with underwriting, General Counsel, and Compliance teams.
9. Partner with the Quality Audit Team to establish expectations regarding leakage, coverage, and claims processes. Use audit data to identify training needs and implement training programs with property leaders and Claims Learning & Development.
10. Work with Chubb's Governmental Affairs Team on regulatory issues, providing feedback on draft legislation.
11. Leverage digital technologies through Chubb systems to enhance business outcomes and improve the quality and effectiveness of the property claim team.

Claims Culture:

• Building Our Culture - Demonstrate efforts in clarifying and communicating our cultural values focused on teamwork, value demonstration, and execution.
• Improving Communication - Establish clear and concise communication internally and with clients, fostering collaboration and relationship-building.
• Supporting Claims Transformation - Contribute feedback and insights, participate in training and initiatives supporting claims transformation.

Qualifications:

• Strong leadership and technical expertise in property claims.

About Us:

Chubb is a world leader in insurance, operating in 54 countries. We provide a range of insurance products including property, casualty, accident, health, reinsurance, and life insurance. We pride ourselves on extensive offerings, broad distribution, financial strength, underwriting excellence, and superior claims handling.

Chubb is committed to equal employment opportunity and compliance with all applicable laws. We provide employment, training, and advancement opportunities without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, disability, age, or any other protected characteristic. We prohibit discrimination, harassment, and retaliation.