VP - Business Control & Unit, EUC

Santander Consumer USA Inc.; Miami (FL); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Santander Benefits

Job summary

Santander Consumer USA Inc. is seeking a senior risk and records-management professional to lead the First Line of Defense for records, inventory control, and EUC governance in the US.

You will collaborate with Legal, Compliance, Risk, and Technology Risk to improve controls and remediation across BSNY and SanCap. The role requires extensive experience in regulated records programs, strong governance capabilities, and the ability to influence senior stakeholders without direct authority.

Qualifications

• Bachelor's degree or equivalent in Records or Information Management, Business, Risk Management, Information Systems, Technology, Legal Studies, Compliance, Finance, Accounting, or a related field.
• 9+ years of relevant experience in financial services, records and information management, operational risk, business controls, technology risk, compliance, legal operations, audit, or a related discipline.
• Demonstrated experience leading a regulated records-management, information-governance, EUC, or comparable enterprise control program across multiple legal entities or business lines.
• Strong knowledge of the records lifecycle, records inventories, retention schedules, legal holds, offsite storage, defensible disposition, policy exceptions, and control monitoring.
• Working knowledge of EUC lifecycle governance, risk classification, inventory management, documentation, access, change, data-integrity, backup/versioning, control testing, and decommissioning.
• Proven ability to challenge and influence senior stakeholders and drive remediation without direct authority.

Responsibilities

• Serve as the First Line of Defense Records Management Office for BSNY and SanCap, governing program strategy, administration, and compliance.
• Maintain entity procedures, process maps, records-inventory standards, record-type elements, and controlled change practices.
• Oversee Records Management Coordinators, maintain the coordinator roster, lead coordinator forums, and coordinate annual business-unit inventory reviews.
• Partner with Legal, Compliance, Risk, and the business to maintain the Records Retention Schedule and approve inventory changes and new record types within RMO authority.
• Oversee the records lifecycle, including creation, classification, storage, retrieval, retention, legal holds, offsite storage, defensible disposition, and organizational transfers.
• Deliver training and awareness; integrate requirements into RCSA and common-control testing; monitor exceptions, deficiencies, risk acceptances, and remediation.
• Escalate noncompliance through Issue Management and report program compliance, control effectiveness, inventories, training, exceptions, and emerging risks to governance forums.
• Serve as CIB US EUC Coordinator, supporting local procedures, semiannual inventory refreshes, control testing, biennial policy assurance, and quarterly program-health reporting.

Skills

Records management

Risk governance

Stakeholder management

EUC governance

Education

Bachelor's degree or equivalent

CRM / CISA / CRISC preferred

Job description

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Monitor activities to minimize the Corporate & Investment Bank's exposure to operational, compliance, legal, regulatory, information, and technology risk. Leads First Line of Defense governance for records management across BSNY and SanCap and coordinates CIB US End User Computing risk-management activities. Ensures that records and EUCs are identified, inventoried, controlled, retained, protected, monitored, reported, and remediated in accordance with company standards and applicable legal and regulatory requirements. The Sr. Associate must be able to effectively collaborate with various stakeholders while influencing strategic goals.

• Serve as the First Line of Defense Records Management Office for BSNY and SanCap, governing program strategy, administration, and compliance.
• Maintain entity procedures, process maps, records-inventory standards, record-type elements, and controlled change practices.
• Oversee Records Management Coordinators, maintain the coordinator roster, lead coordinator forums, and coordinate annual business-unit inventory reviews.
• Partner with Legal, Compliance, Risk, and the business to maintain the Records Retention Schedule and approve inventory changes and new record types within RMO authority.
• Oversee the records lifecycle, including creation, classification, storage, retrieval, retention, legal holds, offsite storage, defensible disposition, and organizational transfers.
• Deliver training and awareness; integrate requirements into RCSA and common-control testing; monitor exceptions, deficiencies, risk acceptances, and remediation.
• Escalate noncompliance through Issue Management and report program compliance, control effectiveness, inventories, training, exceptions, and emerging risks to governance forums.
• Serve as CIB US EUC Coordinator, supporting local procedures, semiannual inventory refreshes, control testing, biennial policy assurance, and quarterly program-health reporting.
• Partner with EUC Program Leads, entity leads, owners, managers, and Technology Risk to improve controls and escalations of incomplete inventories, documentation, testing, and remediation.
• Provide credible challenge and influence senior stakeholders across BSNY, SanCap, and CIB US to deliver sustainable control improvements.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Required: Bachelor's degree or equivalent work experience in Records or Information Management, Business, Risk Management, Information Systems, Technology, Legal Studies, Compliance, Finance, Accounting, or a related field.

Preferred: Master's degree in a related field and/or a relevant certification such as Certified Records Manager (CRM), Information Governance Professional (IGP), Certified Information Systems Auditor (CISA), Certified in Risk and Information Systems Control (CRISC), or comparable risk, compliance, audit, or information-governance credential.

Qualifications:

• 9 or more years of relevant experience in financial services, records and information management, operational risk, business controls, technology risk, compliance, legal operations, audit, or a related discipline.
• Demonstrated experience leading a regulated records-management, information-governance, EUC, or comparable enterprise control program across multiple legal entities or business lines.
• Strong knowledge of the records lifecycle, records inventories, retention schedules, legal holds, offsite storage, defensible disposition, policy exceptions, and control monitoring.
• Working knowledge of EUC lifecycle governance, risk classification, inventory management, documentation, access, change, data-integrity, backup/versioning, control testing, and decommissioning.
• Proven ability to challenge and influence senior stakeholders and drive remediation without direct authority.
• Experience producing executive and committee-level risk reporting and coordinating with Legal, Compliance, Risk, Technology Risk, Internal Audit, and business management.
• People leadership, coaching, or cross-functional program leadership experience preferred.

Certifications:

• Other: Risk Certification - Preferred.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:
$130,000.00 USD

Maximum:
$180,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.