VP Account Management - US

SupportFinity™; New York (NY); On-site; USD 220,000 - 240,000; Full time

Job summary

SupportFinity™ in New York is seeking a Vice President, Account Management to lead and transform the U.S. sales support and client services organization. The successful candidate will evolve account management into a scalable, high-performance engine that maximizes retention and revenue.

This role requires over 12 years of experience in account management and client services, focusing on building best-in-class internal processes while enhancing productivity and revenue growth.

Qualifications

• 12+ years of experience in account management, client services, or sales support leadership.
• Proven ability to scale sales support or account management teams.
• Strong systems orientation including CRM optimization.

Responsibilities

• Define and execute the U.S. account management vision.
• Develop and optimize internal processes and workflows.
• Oversee enterprise-level account management for large U.S. relationships.

Skills

Account management experience

Leadership in sales support

Client services knowledge

Revenue optimization skills

Experience in digital media

Tools

CRM optimization tools

Revenue reporting tools

Job description

About Acast

Since 2014, Acast has been building the world’s most valuable podcast marketplace, creating the technology that connects podcast creators, advertisers, and listeners. Its marketplace spans more than 140,000 podcasts, 3,300 advertisers, and one billion quarterly listens. Crucially, those listens are monetized wherever they happen—across any podcast app or listening platform.

About The Role

Acast is seeking a Vice President, Account Management (US) to lead and transform our U.S. sales support and client services organization. This executive will be a strategic operator and subject matter expert responsible for evolving the account management function into a scalable, high‑performance, client‑centric engine that drives retention, upsell, and revenue optimization. This role will focus on building best‑in‑class internal processes, systems, and offshore/nearshore data management infrastructure to support a rapidly growing U.S. sales organization. The VP will lead premium client services for top‑tier advertisers and agency partners while architecting a scalable support model that enhances seller productivity and revenue growth.

Compensation range: $220,000 - $240,000 annual + bonus

What You’ll Do

Strategic Leadership & Organizational Design

• Define and execute the U.S. account management vision aligned with Acast’s commercial strategy.
• Evolve the sales support structure to improve operational efficiency, seller enablement, and client satisfaction.
• Design and implement a scalable coverage model that supports enterprise, mid‑market, and growth accounts.
• Partner with Sales, Ad Operations, Revenue Operations, Product, and Finance to ensure seamless cross‑functional execution.

Process & Systems Development

• Serve as a subject matter expert in account management operations and client services.
• Develop and optimize internal processes, workflows, SLAs, and best practices to standardize execution across the U.S. organization.
• Lead CRM and systems enhancements to improve forecasting accuracy, tracking, renewals, and revenue optimization.
• Implement performance metrics and dashboards to measure retention, upsell, yield optimization, and client satisfaction.

Premium Client Services

• Oversee enterprise‑level account management for Acast’s largest U.S. relationships.
• Develop white‑glove service frameworks tailored to premium clients.
• Lead strategic business reviews (QBRs), performance reporting, and executive‑level client engagement.
• Identify and drive renewal, cross‑sell, and upsell opportunities through data‑driven insights.

Revenue Growth & Optimization

• Partner closely with U.S. Sales leadership to maximize long term value across accounts.
• Build structured upsell and optimization playbooks for the account management team.
• Implement revenue retention strategies and proactive renewal management frameworks.
• Leverage data and performance insights to identify incremental revenue opportunities.

Team Leadership & Talent Development

• Recruit, mentor, and scale a high‑performing U.S. account management team (15-20 employees).
• Develop clear career paths and training programs to elevate subject matter expertise.
• Foster a culture of accountability, collaboration, and operational excellence.
• Create performance standards tied to retention, upsell, and client satisfaction metrics.

Who You Are

• 12+ years of experience in account management, client services, revenue operations, or sales support leadership within digital media, advertising, ad tech, or related industries.
• Proven experience scaling sales support or account management teams in high‑growth environments.
• Demonstrated expertise in offshore and nearshore operational management.
• Strong systems orientation, including CRM optimization and revenue reporting tools.
• Deep understanding of premium client services within advertising and media environments.
• Track record of driving upsell, renewal, and revenue optimization strategies.
• Experience leading U.S.-based enterprise client relationships.
• Exceptional cross‑functional leadership and executive communication skills.

What Success Looks Like

• Increased revenue retention and measurable growth in upsell performance.
• Improved seller productivity through optimized support structures.
• Streamlined processes and scalable systems supporting U.S. growth.
• High client satisfaction scores among premium advertisers and agencies.
• A high‑performing, scalable, data‑driven U.S. account management organization.

Culture

Acast is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, gender, sexual orientation, religion, ethnicity, national origin or any of the other wonderful characteristics that make us different. Culture is our number one priority as a business. We believe people come first, and we work every day to enable autonomy, continuous improvement and bring out the best in people. We’re global and have remote teams, so it’s even more important that we strive for an open, inclusive and caring environment where everyone feels visible and welcome. We consider ourselves a modern organization driven by strong values to create the best, most fulfilling and nurturing culture.