Duty Drawback Value Delivery & Compliance Manager

ITG Brands; North Carolina; On-site; USD 104,000 - 138,000; Full time

Benefits offered by this job

Medical/dental/vision/life insurance

401k match up to 6%

15 Company-paid holidays

Generous PTO

Education assistance

Employee referral bonus

Hybrid workplace

Summer hours

Casual dress

Job summary

ITG Brands is seeking a Duty Drawback Value Delivery & Compliance Manager to lead end-to-end program execution within enterprise governance. The role emphasizes regulatory compliance, audit readiness, documentation integrity, and value realization, delivering recovery value while maintaining control standards.

The ideal candidate will possess 5+ years in duty drawback or related trade operations, strong analytics, and experience with ERP/trade compliance systems.

Qualifications

• 5+ years of experience in duty drawback, customs compliance, or trade operations.
• Strong working knowledge of U.S. Duty Drawback regulations.
• Experience in audit handling and compliance documentation.
• Ability to coordinate with Finance, Tax, Supply Chain, and Logistics.
• Experience with ERP and trade compliance systems.

Responsibilities

• Lead end-to-end execution of the duty drawback program within established governance frameworks, ensuring timely, compliant claim processing and delivery of recovery value against enterprise targets.
• Own the reconciliation and transparency of planned, eligible, claimed, and recovered amounts, identifying variances and value leakage.
• Ensure regulatory compliance, audit readiness, and documentation integrity through robust controls, SOPs, and validation processes.
• Coordinate with Finance, Tax, Supply Chain, Trade Compliance, and Logistics to ensure accurate data, claim readiness, and value recovery.
• Provide operational reporting on claim status, recovery performance, compliance, and risks, while supplying execution insights to planning and value realization processes.
• Validate inputs from planning and logistics, elevate risks and compliance gaps, and drive continuous improvement through enhanced efficiency, data quality, documentation, and automation.

Skills

Analytical skills

Reconciliation

Documentation

Audit knowledge

ERP experience

Education

Bachelor's degree in Supply Chain, International Trade, Finance, or related field

Tools

ERP systems

Trade compliance systems

Job description

Who We Are

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

• JOB SUMMARY

This role is responsible for operational execution and compliance of duty drawback, working within enterprise planning, data, and value realization frameworks defined centrally. The Duty Drawback Value Delivery & Compliance Manager ensures end-to-end execution and delivery of the drawback process within defined enterprise frameworks, with a primary focus on regulatory compliance, audit readiness, documentation integrity, and value realization. Operating within the Voyager programme governance, the role delivers duty drawback value in line with enterprise targets and planning assumptions, while maintaining strict adherence to regulatory requirements and internal control standards. The role acts as the operational backbone of the drawback capability, translating frameworks into execution, ensuring accurate claim filing, robust documentation, and reliable financial recovery. It provides structured inputs into planning and value tracking, but does not define planning assumptions, scenarios, or frameworks.

• WHAT YOU WILL DO

Lead end-to-end execution of the duty drawback program within established governance frameworks, ensuring timely, compliant claim processing and delivery of recovery value against enterprise targets. Own the reconciliation and transparency of planned, eligible, claimed, and recovered amounts, identifying variances and value leakage. Ensure regulatory compliance, audit readiness, and documentation integrity through robust controls, SOPs, and validation processes. Coordinate with Finance, Tax, Supply Chain, Trade Compliance, and Logistics to ensure accurate data, claim readiness, and value recovery. Provide operational reporting on claim status, recovery performance, compliance, and risks, while supplying execution insights to planning and value realization processes. Validate inputs from planning and logistics, elevate risks and compliance gaps, and drive continuous improvement through enhanced efficiency, data quality, documentation, and automation, while adhering to all Voyager governance and operational standards.

Qualifications

• REQUIRED MINIMUM QUALIFICATIONS:
• Degree in Supply Chain, International Trade, Finance, or related field
• 5+ years of experience in duty drawback, customs compliance, or trade operations
• Strong working knowledge of U.S. Duty Drawback regulations
• Experience in audit handling and compliance documentation
• Experience working with ERP and trade compliance systems
• Strong analytical, reconciliation, and documentation skills

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace - remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Annual Base Salary Range: $103761.00 - $138347.00

Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.

Applicant Information

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [e-mail].