Duty Drawback Value Delivery & Compliance Manager

ITG Brands, LLC; Greensboro (NC); On-site; USD 104,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability plans

401k match up to 6%

Paid holidays

Paid time off

Employee recognition

Education assistance

Referral program

Hybrid work model

Summer hours

Casual dress

Job summary

ITG Brands, LLC is seeking a Duty Drawback Value Delivery & Compliance Manager to oversee end-to-end execution of the duty drawback program. You will ensure compliant claim processing, robust documentation, and value recovery within Voyager governance, coordinating with Finance, Tax, and Supply Chain.

The role emphasizes regulatory compliance, audit readiness, data quality, and continuous improvement of processes and controls to maximize recovery value.

Qualifications

• Degree in Supply Chain, International Trade, Finance, or related field.
• 5+ years of experience in duty drawback, customs compliance, or trade operations.
• Strong working knowledge of U.S. Duty Drawback regulations.
• Experience in audit handling and compliance documentation.
• Experience working with ERP and trade compliance systems.

Responsibilities

• Lead end-to-end execution of the duty drawback program within established governance frameworks.
• Own the reconciliation and transparency of planned, eligible, claimed, and recovered amounts.
• Ensure regulatory compliance, audit readiness, and documentation integrity through robust controls.

Skills

Duty drawback regulations

Audit handling

ERP systems

Trade compliance

Data analysis

Documentation

Education

Degree in supply chain

Tools

ERP software

Trade compliance systems

Job description

Duty Drawback Value Delivery & Compliance Manager

Location

North Carolina

City

Role Type

Permanent

WHO WE ARE

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen – both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.

What You Will Do

- JOB SUMMARY

This role is responsible for operational execution and compliance of duty drawback, working within enterprise planning, data, and value realization frameworks defined centrally. The Duty Drawback Value Delivery & Compliance Manager ensures end-to-end execution and delivery of the drawback process within defined enterprise frameworks, with a primary focus on regulatory compliance, audit readiness, documentation integrity, and value realization. Operating within the Voyager programme governance, the role delivers duty drawback value in line with enterprise targets and planning assumptions, while maintaining strict adherence to regulatory requirements and internal control standards. The role acts as the operational backbone of the drawback capability, translating frameworks into execution, ensuring accurate claim filing, robust documentation, and reliable financial recovery. It provides structured inputs into planning and value tracking, but does not define planning assumptions, scenarios, or frameworks.

- WHAT YOU WILL DO

Lead end-to-end execution of the duty drawback program within established governance frameworks, ensuring timely, compliant claim processing and delivery of recovery value against enterprise targets. Own the reconciliation and transparency of planned, eligible, claimed, and recovered amounts, identifying variances and value leakage. Ensure regulatory compliance, audit readiness, and documentation integrity through robust controls, SOPs, and validation processes. Coordinate with Finance, Tax, Supply Chain, Trade Compliance, and Logistics to ensure accurate data, claim readiness, and value recovery. Provide operational reporting on claim status, recovery performance, compliance, and risks, while supplying execution insights to planning and value realization processes. Validate inputs from planning and logistics, elevate risks and compliance gaps, and drive continuous improvement through enhanced efficiency, data quality, documentation, and automation, while adhering to all Voyager governance and operational standards.

Qualifications

- REQUIRED MINIMUM QUALIFICATIONS:

Degree in Supply Chain, International Trade, Finance, or related field

5+ years of experience in duty drawback, customs compliance, or trade operations

Strong working knowledge of U.S. Duty Drawback regulations

Experience in audit handling and compliance documentation

Experience working with ERP and trade compliance systems

Strong analytical, reconciliation, and documentation skills

Work Environment and Physical Demand

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans
• Dollar for dollar 401k match up to 6% and 5% annual company contribution
• 15 Company-paid holidays
• Generous paid time off
• Employee recognition and discount programs
• Education assistance
• Employee referral bonus program
• Hybrid workplace – remote / in office
• Summer hours
• Casual dress policy Monday through Friday

Annual Base Salary Range: $103761.00 - $138347.00

Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.

This job description describes the essential functions of the job at the time the job description was created, but it is not an exhaustive list of tasks, duties and responsibilities. In addition, the position may evolve or change over time and such changes may not be reflected in the job description until it is next updated.

Everyone Belongs

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [e-mail] .

SHARE THIS JOB

The posting for the position for which you are applying highlights key aspects of the position only. It is not a complete description of the position.

All candidates must consent to an independent investigation of their background, references, past employment, education, criminal record, and drug screening. Results of such background checks will be reviewed on a case-by-case basis, giving consideration to the nature of the information reported and its relevance to the specific job being sought before a decision is made using this information.

ITG Brands and ITG Cigars provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a concern about discrimination in the application or hiring process or you need an accommodation based on religion, disability or pregnancy in the application or hiring process, please contact us at [e-mail] .

We collect personal information from you in connection with your application for employment with ITG Brands or ITG Cigars. For more information, please see our Privacy Policy . If you are a job applicant from California, additional information can be found on our California Applicant Privacy Notice . If you have questions, contact us at [e-mail] .