Voter Services Clerk

Electioncenter; Sanford (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Voter Services Clerk to join their team. This role is essential for maintaining the integrity of voter registration data and providing top-notch customer service to voters. You will be responsible for processing registrations, answering inquiries, and ensuring compliance with election laws. The ideal candidate will have strong communication skills, attention to detail, and a commitment to confidentiality. This position offers a dynamic work environment where your contributions directly support the electoral process and community engagement. If you're passionate about public service and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1+ year of clerical experience with a focus on customer service.
• Strong understanding of election laws and data entry procedures.

Responsibilities

• Process voter registrations and updates, ensuring accuracy.
• Provide election information to the public and resolve issues.

Skills

Customer Service Skills

Attention to Detail

Confidentiality and Discretion

Multitasking Abilities

Problem-Solving Skills

Team Collaboration

Organizational Skills

Bilingual Skills

Education

High School Diploma or equivalent

Job description

The Voter Services Clerk serves as the primary customer service representative for the Seminole County Supervisor of Elections Office. This position is responsible for the accurate maintenance and entry of voter registration information, ensuring the integrity and confidentiality of voter data, and providing essential assistance to voters, including answering inquiries and processing voter-related documents. The Clerk will also be involved in various clerical and administrative tasks associated with voter services, ensuring compliance with applicable state and federal election laws.

Responsibilities

• Process new voter registrations, updates or changes to existing registrations, vote-by-mail ballot requests, and returns, as well as petition verifications and other voter record-related tasks.
• Provide accurate voter registration and election information to the public in person, by phone, or via mail, in accordance with Florida state laws, regulations, and procedures.
• Conduct research to resolve issues related to voter registration records, utilizing sources both within the voter database and external government websites or online resources.
• Ensure the accuracy and completeness of voter registration records by verifying information.
• Validate signatures on candidate and initiative petitions.
• Maintain and update street maintenance files to ensure an up-to-date and accurate residential address database for Seminole County.

Additional Consideration

Responsibilities listed are to be considered specific, but not necessarily inclusive of all activities required by the Seminole County Supervisor of Elections Office.

Qualifications

• High School Diploma or equivalent (Required).
• At least 1 year of clerical and data entry experience (3 years preferred), with a focus on computer usage in a customer service, public service, or office environment.
• Strong understanding of federal and Florida election laws, the elections office computerized voter registration system, and relevant data entry procedures (preferred).
• Excellent written and verbal communication skills, particularly in a business office setting.
• Must be a registered voter in the State of Florida.
• Must possess and maintain a valid Florida driver license.

Personal Skills

• Customer Service Skills – Ability to assist voters in person, over the phone, or via email, ensuring positive interactions and effective communication.
• Attention to Detail – Handling voter registration, updating records, and ensuring accuracy in all tasks to avoid errors.
• Confidentiality and Discretion – Handling sensitive voter information and election-related data with respect for privacy and security.
• Multitasking Abilities – Balancing various tasks, such as answering inquiries, processing voter registrations, and assisting with election-day operations.
• Problem-Solving Skills – Ability to resolve voter issues, such as incorrect registration details, discrepancies, or voting eligibility concerns.
• Team Collaboration – Ability to work with other office staff and election officials to ensure smooth operations during elections.
• Organizational Skills – Maintaining orderly records and efficiently managing time and tasks to meet deadlines, especially around election time.
• Bilingual Skills (optional but valuable) – Fluency in multiple languages can be an asset, especially in areas with diverse populations.

Terms of Employment

• Work Hours: The employee is expected to maintain regular office hours, with the understanding that these may adjust during election season. Overtime will be compensated according to federal laws.
• Work Schedule: The Voter Services Clerk is required to work a standard 40-hour week, excluding lunch breaks. Flex-time may be offered in accordance with policies set by the Supervisor of Elections (SOE) office. The employee must be available to work extended hours and weekends as necessary, with little to no prior notice. Overtime pay will be provided for hours worked over 40 hours in a given workweek.