Volvo Sales Client Advisor

Reasors Food Stores; California; On-site; USD 33,000 - 184,000; Full time

Job summary

The Niello Company in California seeks an automotive sales professional to drive new and used vehicle sales and deliver exceptional customer service. You will work with customers to understand needs and present options across departments, while upholding company standards and procedures.

You will greet customers, complete required paperwork accurately, and use the sales process to ensure efficient close and follow-up that builds lasting loyalty.

Qualifications

• Must have high school diploma or equivalent.
• Driver’s license and clean DMV.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Ability to meet company’s production and quality standards.

Responsibilities

• Meet new and used vehicle sales quotas and profit margins.
• Introduce customers to parts, service, F&I, and general merchandise departments.
• Cross-sell accessories, service contracts, warranties, and additional products.
• Greet customers promptly and follow the outlined sales process.
• Explain product features and benefits and complete all paperwork accurately and on time.
• Utilize the delivery/customer follow-up process to build loyalty.

Education

High School Diploma or Equivalent

Job description

• Base Pay $2,930.00 - $16,500.00 / Month
• Job Category NEW
• Employee Type Non-Exempt FT
• Required Degree High school

Description

Join The Niello Company – Driving What’s Good for Over a Century!

If you’re passionate about making a positive impact, supporting others, and growing both personally and professionally, The Niello Company is the place for you! We take pride in setting high expectations while valuing every team member, creating an outstanding experience for our customers and a workplace our employees are proud to call home.

Qualifications

• Driver’s License
• Clean DMV

Education

• High School Diploma or Equivalent

Other:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Ability to meet company’s production and quality standards.

Physical Requirements (Surroundings)

• Spend time outdoors in the weather and elements.
• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis.
• Standing on a regular basis.
• Walking on a regular basis.
• Bending, twisting and/or stooping infrequently.
• Kneeling and/or squatting infrequently.
• Lifting 25 lbs. to 50 lbs.
• Infrequently reaching and/or lifting overhead.
• Infrequently climbing stairs.
• Repetitive hand/finger movement on a regular basis.
• Grasping/grabbing with hands infrequently.
• Pushing and pulling.
• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects. This includesdesignated CRM Process.
• Establish personal performance goals that are consistent with company standards of productivityand devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how tobetter utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in productsand services.
• Know and understand the federal, state and local requirements which govern the company'sbusiness.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Coordinates with the sales manager to set and meet new and used sales quotas. Meet the profitmargin goals for vehicle sales.
• Introduces customers to parts, service, F&I, and general merchandise departments.
• Utilizes floor time effectively in meeting the customer’s needs and soliciting sales.
• Consistently uses established procedures, such as tagging and proper storage, to provide for fastand effective handling of warranty items.
• Makes sure that customers are aware of the features and benefits on all products.
• Consistently uses established procedures to complete all paperwork correctly and on time.
• Effectively uses the computerized inventory control system, keeping it current and meeting netprofit goals.
• Actively develops prospects.
• Demonstrates to the customer the advantages of products compared to other brands.
• With all new and used vehicles sales, effectively cross sells accessories, additional parts, F&Iproducts, service contracts, warranties, etc.
• Is polite and friendly and greets customers promptly.
• Consistently follows the outlined salesprocess.
• Verifies that customers are qualified for their wants, needs, and ability to buy.
• Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitudeto show our commitment to excellent customer service and to increase customer satisfaction andloyalty.
• Maintains professional appearance.
• Ensures that customers receive consistent treatment by always following the documentedprocedures.
• Conducts telephone transactions courteously and promptly.
• Utilizes the delivery of any new or used vehicle to create an event that will facilitate customerloyalty to the dealership.
• Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales.
• Performs pre-delivery inspection and road test before delivery to customer.
• Attends pertinent trainings and stays current with sales department concerns and sales techniques.
• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum of 9 units per month.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealershipshowroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to theirresponses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identificationfrom customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity,and devises a strategy to meet those goals. Attends product and sales training courses as requestedby sales manager.
• Attends sales meetings.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers. Knowsand understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent ofclosed deals to business and insurance manager, along with properly completed