Volunteer Services Senior Specialist

American Red Cross; Tampa (FL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision plans

401K with 6% match

Paid Time Off

Paid Holidays

Paid Family Leave

Employee Assistance

Disability and Insurance

Job summary

American Red Cross in Tampa, FL is seeking a Volunteer Services Senior Specialist to lead recruitment and engagement strategies across the region. You will develop broad-based plans to attract volunteers and support regional goals, perform screenings, and coordinate placements.

The role requires a Bachelor's degree and 5 years of related experience; travel up to 20%. Benefits include medical, dental, vision, 401k match, and paid time off.

Qualifications

• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and evolving priorities effectively.

Responsibilities

• Develop and implement broad-based recruitment strategies to attract and identify volunteers to support regional goals.
• Support the implementation of programs and initiatives to increase engagement of volunteers.
• Perform screenings, referrals, and placement of prospective volunteers to support regional goals.

Skills

Teamwork

Communication skills

Interpersonal skills

Organizational skills

MS Office

Group dynamics

Education

Bachelor's degree

Job description

Job Description

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us—Where your Career is a Force for Good! Joining the American Red Cross is like nothing else – it’s as many something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

What you need to know

The Volunteer Services Senior Specialist supports volunteer recruitment and engagement activities within the region:

• Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities.
• Support the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers.
• Perform screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.

Where Your Career is a Force for Good

Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs. Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval. Maintain accurate records of all potential and actual volunteer leads through the appropriate tools. Produce status reports as directed. Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs. Assist in screening and referring volunteers to appropriate department opportunities. Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships. May assist in scheduling and coordinating volunteer orientations, placements, meetings and events. Evaluate and modify recruitment and engagement strategies based on lessons-learned. Support the development and ongoing refinement of volunteer strategies. Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments. Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues. Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results. Support volunteer programs and services to meet established goals and objectives. Assist with executing the Event Based Volunteer plan.

Pay Information

The salary range for this position is $60,000‑$65,000. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. This role is not eligible for relocation assistance.

What You Need to Succeed

Education

Bachelor's degree required.

Experience

Minimum of 5 years of related experience.

Management Experience

N/A

Skills & Abilities

• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.

Travel

May involve travel within region- 20%

Benefits for You

• Medical
• Dental
• Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term Service Awards and recognition

Equal Opportunity Statement

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Volunteer Interest

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

Repetition of Initial Paragraphs

Joining The American Red Cross is like nothing else – it’s as many something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining ranks with