Volunteer Program Specialist

North Memorial Health; Maple Grove (MN); Hybrid; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401k / Pension

Paid time off

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Volunteer Program Specialist to support Volunteer Services through system-level coordination and program development across multiple sites. The role emphasizes accuracy, reporting, and standardized practices to sustain programs.

You will work closely with leadership to ensure effective operations, manage daily tasks, and contribute to strategic priorities while coordinating with internal stakeholders and volunteers.

Qualifications

• High School diploma or equivalent required.
• 2+ years in program administration, customer service or volunteers.
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Support Volunteer Services through system-level operational coordination and program development.
• Maintain infrastructure for volunteer compliance, data accuracy, quality reporting and standardized practices across multiple programs and sites.
• Collaborate with Volunteer Services leadership and stakeholders to enable effective operations and long-term sustainability.

Skills

Coordination

Public relations

Verbal and written communication

Teamwork

Time management

Education

High School diploma or equivalent

Tools

Microsoft Office

Volgistics

Volunteer Works

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non‑profit organization you are eligible for the Public Student Loan Forgiveness program. Most part‑time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Volunteer Program Specialist plays a key role in supporting Volunteer Services through system-level operational coordination and program development. This position is responsible for maintaining and strengthening the infrastructure that supports volunteer compliance, data accuracy, quality reporting, communications, and standardized practices across multiple programs and sites.
The Specialist works closely with Volunteer Services leadership and internal stakeholders to support effective program operations, continuous improvement, and long‑term sustainability. This role requires strong coordination skills, attention to detail, and the ability to manage complex and evolving responsibilities that support both daily operations and strategic priorities within Volunteer Services.

Requirements

Education

• High School diploma or equivalent required.

Experience

• Demonstrated public relations and organizational skills.
• Demonstrated interpersonal, verbal and written communication skills
• 2 years’ experience working with program administration, customer service or volunteers required.
• Experience in office organization and coordination.
• Experience dealing with diverse cultures and ethnic backgrounds.

Knowledge, Skills and Abilities

• Strong interpersonal and oral and written communication skills. Communications or public relations experience preferred.
• Ability to prioritize, meet deadlines and work independently with minimal supervision.
• Demonstrated skills in teamwork to effectively work with others to achieve business objectives.
• Computer proficiency with Microsoft Office applications
• Experience with Volgistics, Volunteer Works or other volunteer database software preferred.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Call Requirement: None

Remote or On-site:Hybrid On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N13 ($22.20 - $33.31), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full‑time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affinitive Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.