Program Coordinator, Specialty Care - Minnetonka

North Memorial Health; Minnetonka (MN); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401k or pension plan

Generous PTO

Adoption reimbursement

Child care discount

Tuition reimbursement

Fitness center access

Job summary

North Memorial Health is seeking a Program Coordinator for Specialty Care in Minnetonka. You will coordinate and support administrative, development, and operational activities across programs, working closely with program customers, providers, and leadership.

The role requires 5 years in operational functions (preferably healthcare), excels in customer service and communication, and adapts to changing environments while supporting program growth and efficiency.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• 5 years of experience in operational functions required, preferably within a healthcare setting.
• Adapts well to changing environments.
• Familiarity with insurance/payor billing and referral procedures.
• Strong customer service aptitude
• Effective verbal and written communication skills.
• Teamwork orientation.

Responsibilities

• Coordinate and support administrative, development, and operational activities for Specialty Care programs.
• Work closely with program customers, providers and team members, as well as clinical and administrative leadership.
• Involve in operational and strategic functions to build and expand the program.

Skills

Customer service

Verbal and written communication

Teamwork

Adaptability

Education

High school diploma or GED

Bachelor's degree

Job description

Program Coordinator, Specialty Care - Minnetonka

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Program Coordinator coordinates and supports various administrative, development, and operational activities for various programs within Specialty Care. The Program Coordinator works closely with the customers of the program, the providers and team members of the program, as well as clinical and administrative leadership. The program coordinator is involved in operational and strategic functions in order to build and expand the program.

Requirements

Education

• High school diploma or GED required. Bachelor's degree preferred.

Experience

• 5 years of experience in operational functions required, preferably within a healthcare setting.
• Adapts well to changing environments.
• Familiarity with insurance/payor billing and referral procedures.
• Strong customer service aptitude
• Effective verbal and written communication skills.
• Teamwork orientation.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Schedule: Monday through Friday 8-hour shifts

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:B13 ($22.20 - $33.31), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written affirmative action program for individuals with disabilities and protected veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.