Volunteer Manager

Blueridgehumane; Hendersonville (NC); On-site; USD 47,000 - 55,000; Full time

Job summary

Blueridgehumane is seeking a dedicated Volunteer Manager to lead our volunteer program, ensuring alignment with our mission to care for vulnerable animals. The role involves recruiting, training, and managing volunteers, maintaining excellent relationships and fostering an engaging, positive environment. The successful candidate will possess strong interpersonal skills, relevant experience, and a genuine love for animals and people.

Qualifications

• 3 years of relevant experience required.
• Experience in an animal shelter preferred.
• Good judgment when dealing with the public and confidential information.

Responsibilities

• Cultivate engagement with volunteers through recruiting and training.
• Manage the recruitment and retention of volunteers.
• Supervise youth service volunteers and coordinate special events.

Skills

Interpersonal Skills

Organizational Skills

Writing Skills

Education

Bachelor’s Degree

Tools

Volgistics

Microsoft Office

Job description

Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. We offer a friendly, professional work environment with a culture that promotes innovation, compassion, and excellence.

Job Title: Volunteer Manager

Department: Admin

Position Status: Full-Time, Non-Exempt

Reports To: Administrative Director

Schedule: Tuesday – Saturday (40 Hours per week)

Starting Pay: $47,000 - $55,000 annually (Based on experience)

POSITION SUMMARY:

The Volunteer Manager at BRHS is accountable for recruiting, training, and guiding volunteers in alignment with the organization's mission and values. Upholding the dignity and rights of every animal, the Volunteer Manager fosters a culture of respect and care within the volunteer team, including group volunteers and youth service participants.

Duties and Responsibilities

Including but not limited to:

• Cultivate meaningful engagement with BRHS volunteers by recruiting, training, and mentoring them. Serve as the primary point of contact for all volunteer-related matters.
• Maintain and update handbooks, forms, and training materials for volunteers regularly. Conduct training and onboarding sessions for new volunteers to ensure their preparedness.
• Lead and facilitate volunteer groups from external organizations. Ensuring proper coordination with volunteers.
• Manage the recruitment, retention, and development of volunteers, ensuring their active participation. Arrange the annual volunteer appreciation dinner and other engagement activities to foster a sense of belonging.
• Provide ongoing learning opportunities for volunteers to keep them informed about the organization's activities. Assist staff in identifying volunteer projects through needs assessment and promote awareness of the volunteers' role.
• Ensure all volunteers interacting with animals have completed animal handling training and adhere to safe handling protocols at all times.
• Handle all administrative tasks associated with the volunteer program, including maintaining databases, inventory management, processing applications, and necessary paperwork.
• Assist in the planning, organization, and execution of special events, including fundraisers, community outreach programs, and awareness campaigns, by coordinating logistics and ensuring a smooth and successful event experience for attendees and volunteers.
• Supervise and provide guidance to a youth service volunteers, ensuring their active participation and adherence to assigned tasks while fostering a positive and inclusive environment that promotes teamwork and personal development.
• Maintain a professional and friendly demeanor, delivering excellent customer service. Foster collaboration with staff members and volunteers to create a harmonious work environment.
• Animal handling is a part of the responsibilities, and specific attention should be paid to the safety and well-being of volunteers during their interactions with the animals.
• Undertake any other duties assigned to ensure the smooth operation of the organization.

Work is evaluated by periodic checks for overall effectiveness and results achieved. Written evaluations are done at the end of the initial probationary and annually thereafter on the anniversary date. Operational guidelines are set forth by the Executive Director and presented in the Employee Handbook as well as in department Standard Operating Procedures.

Requirements

QUALIFICATIONS, WORK ENVIORNMENT, & PHYSCIAL DEMANDS:

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree preferred
• 3 years of relevant experience required
• Previous experience in an animal shelter preferred
• Experience with Volgistics
• Basic Microsoft Office skills including Microsoft Word and Excel
• Must embrace the mission of Blue Ridge Humane Society
• Strong interpersonal and writing skills
• Strong organizational skills; ability to follow through on tasks and goals
• Must have a good sense of humor and enjoy working in a relaxed office environment
• Highly motivated and self-directed
• Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with the public, donors, volunteers, staff and management in a respectful and courteous manner.
• Good judgment when dealing with the public, decision making, and dealing with confidential information.
• Ability to effectively handle difficult interpersonal situations, including tactfully handling of angry and upset individuals when necessary.
• Ability to communicate sensitively and respectfully with a diverse group of individuals as well as staff.
• Flexibility and desire to work in a fast paced, changing environment.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
• This individual may be working with potential biohazards related to animal exposure (airborne allergens, contact reactions) and may be exposed to animal diseases and/or diseased animals. Must be able to work safely with a variety of cleaning materials.
• Must love animals AND people!

Must be willing to give permission for a background check and a DMV report. Must possess a valid unrestricted driver’s license with a driving record acceptable by Blue Ridge Humane Society’s insurance carrier. May be asked to submit to drug testing during employment.

Blue Ridge Humane Society provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blue Ridge Humane Society complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.