Volunteer Manager

Elizabeth Hospice; Escondido (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

401(k) match

Paid time off

Tuition reimbursement

Mileage reimbursement

Employee referral program

Job summary

Elizabeth Hospice in Escondido, CA is seeking a visionary leader to manage our volunteer program. You will strategize, track KPIs, and supervise Volunteer Supervisors/Coordinators, aligning efforts with patient care and community outreach.

You will build partnerships with community organizations, ensure regulatory compliance, and report on program outcomes to leadership, while guiding staffing, training, and annual budgeting for volunteer services.

Qualifications

• Bachelor’s degree in arts, communications, or business administration.
• Proficiency with Microsoft Office applications.
• People management experience.
• Excellent written and oral communication skills.
• Valid driver’s license and auto insurance.
• At least three years in nonprofit as program coordinator or volunteer manager.
• Strong presentation abilities.

Responsibilities

• Provide strategic leadership and oversee the volunteer program.
• Directly supervise Volunteer Supervisors/Coordinators.
• Develop annual goals, KPIs, and initiatives for volunteers.
• Ensure policies and procedures are standardized and compliant.
• Cultivate community partnerships and represent the agency.
• Prepare regular reports to leadership on outcomes.

Skills

MS Office

People management

Communication skills

Driver's license

Non-profit experience

Presentation skills

Education

Bachelor’s degree in arts, communications, or business administration

Job description

Manages agency volunteer activities to recruit, retain, and grow volunteer services across the agency. Develops, implements, monitors, and accepts responsibility for program goals. Skillfully interfaces with multiple departments and staff to meet department’s needs for volunteer support. Increases community awareness of volunteer opportunities and serves as a spokesperson for the agency. Interacts with hospice staff in carrying out responsibilities.

The Elizabeth Hospice is San Diego's oldest non-profit hospice of 45 years. We are growing and looking for talented individuals to join our high performing team and support our mission. We serve all of San Diego county and south Riverside county with multiple hospice office locations.

Our Mission: To enhance the quality of life for those nearing the end of life's journey and for those who grieve.

Work Schedule

Full-Time; 8:00am-5:00pm. May require some evening and weekends.

Salary

$80,000-$95,000 annually, subject to experience and qualifications.

Work Location

Escondido, CA.

Travel

Moderate; travel in relation to special events, attendance at various seminars and workshops may be required from time to time.

Requirements

Leadership & Program Management

1. 1. Provides strategic leadership, oversight, and continuous improvement of the volunteer program.
2. 2. Directly supervises Volunteer Supervisor/Coordinators and other volunteer services staff, including hiring, onboarding, coaching, performance management, and professional development.
3. 3. Develops annual volunteer program goals, objectives, metrics, and strategic initiatives aligned with agency priorities.
4. 4. Establishes and maintains volunteer program policies, procedures, workflows, standards, and documentation to ensure consistency and compliance across all regions.

Volunteer Recruitment, Onboarding & Development

1. 5. Oversees volunteer recruitment strategies designed to support patient care, administrative operations, community engagement, and agency growth.
2. 6. Ensures all volunteers complete required screening, onboarding, orientation, training, competency validation, and ongoing education in accordance with regulatory and agency requirements.
3. 7. Develops pathways for volunteer advancement, leadership opportunities, mentoring, ambassador programs, and specialized volunteer roles.
4. 8. Ensures volunteer assignments align with organizational needs, volunteer interests, skills, and competencies.

Community Engagement & Organizational Growth

1. 9. Cultivates partnerships with community organizations, education institutions, faith communities, civic groups, and businesses to expand volunteer engagement and increase community awareness of agency services.
2. 10. Serves as an agency representative and spokesperson regarding volunteer opportunities, community involvement, and volunteer impact.
3. 11. Develops initiatives that strengthen the agency’s connection to the communities it serves through meaningful volunteer engagement.

Quality, Compliance, & Outcomes

1. 12. Ensures compliance with Medicare Conditions of Participation, accreditation standards, agency policies, and all applicable volunteer program regulations.
2. 13. Develops and maintains system for volunteer documentation, record retention, tracking of volunteer hours, competencies, assignments, and service activities.
3. 14. Establishes key performance indicators (KPIs) for volunteer services and monitors program effectiveness through data collection, analysis, and reporting.
4. 15. Evaluates volunteer program outcomes including recruitment, retention, engagement, patient support activities, community outreach, administrative contributions, volunteer satisfaction, and organizational impact.
5. 16. Implements quality improvement initiatives based on outcome data, stakeholder feedback, regulatory requirements, and organizational priorities.
6. 17. Responsible for the development and implementation of the department’s annual operating budget
7. 18. Approves department expenditures.
8. 19. Collaborates with Philanthropy Department in identifying and pursuing funding for volunteer activities.
9. 20. Prepares and presents regular reports to leadership, compliance committees, and other stakeholders regarding volunteer program performance and outcomes.

Operational Support

1. 21. Collaborates with department leaders to identify, develop, and evaluate volunteer opportunities that support patient care, family services, administrative operations, fundraising activities, and agency initiatives.
2. 22. Ensures volunteer resources are efficiently utilized to maximize service impact while maintaining appropriate supervision and support.
3. 23. Oversees volunteer recognition, appreciation, and retention programs designed to sustain volunteer engagement and satisfaction.

QUALIFICATIONS:

1. 1. Bachelor’s degree in arts, communications, or business administration required.
2. 2. Knowledge of Microsoft Office software applications.
3. 3. Personnel management experience.
4. 4. Excellent communication abilities (written and oral).
5. 5. Current driver’s license and proof of auto insurance.
6. 6. Demonstrated experience of at least three years in a non-profit as either a program coordinator or volunteer manager.
7. 7. Demonstrated exceptional presentation skills.

We place a high importance on our employees and reward staff in several ways, such as:

• Competitive hospice industry compensation
• Benefits package with multiple plan offerings and generous employer contribution
• 401(k) Retirement plan with employer match
• Supportive work culture which encourages work life balance
• Paid Time Off, paid holidays & floating holiday
• Employee development program managed by in-house education department to support individualized orientation and professional growth needs.
• Tuition Reimbursement program
• Monthly mileage reimbursement
• Employee Referral Program

"The Elizabeth Hospice is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law."