Volunteer Engagement Director

AFS Intercultural Programs USA; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

AFS Intercultural Programs USA seeks a Volunteer Engagement Director to develop and execute a volunteer engagement strategy to enhance volunteer contributions. This fully remote position involves overseeing recruitment, training, and community building, ensuring impactful volunteer roles aligned with organizational goals.

Benefits

Generous benefits including health insurance

Vacation and sick leave

Life and disability insurance

403(b) retirement plan

Qualifications

• At least 5 years of experience in a leadership role in volunteer management.
• CVA credential is a plus.
• Ability to connect with volunteers from diverse backgrounds.

Responsibilities

• Develop and implement a volunteer engagement strategy.
• Lead recruitment to attract and onboard new volunteers.
• Oversee training programs for volunteer development.

Skills

Volunteer management

Community building

Event planning

Coaching and mentoring

Problem-solving

Education

Bachelor's degree in nonprofit management, communications, or related field

Tools

Volunteer management software

Job description

AFS Intercultural Programs USA provided pay range

This range is provided by AFS Intercultural Programs USA. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $90,000.00/yr

Direct message the job poster from AFS Intercultural Programs USA

Executive Recruiter at Careers in Nonprofit / PNP Staffing Group

• Are you an experienced volunteer manager who could bring strategic direction and structure to chapters throughout the country?
• Would you enjoy coaching chapter leaders on building and strengthening connections in their local communities?

If this sounds like you, we’d love to hear from you!

PNP Staffing Group is excited to have been retained by AFS-USA to lead their search for a Volunteer Engagement Director.

SALARY RANGE: $80,000 - $90,000

LOCATION: Fully remote

BENEFITS: Generous benefits including health insurance,

vacation and sick leave, life and disability, 403(b)

ABOUT AFS-USA

AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our staff from our national office in New York City and home offices across the country, who collaborate with our more than 2,000 AFS-USA Volunteers to deliver high-quality programs and global education resources. These include immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educators, schools, and businesses.

SUMMARY OF THE ROLE

The Volunteer Engagement Director is responsible for developing and executing a comprehensive volunteer engagement strategy to strengthen relationships with volunteers and enhance their contributions to the organization. This position will oversee volunteer recruitment, training, appreciation programs, event planning, community building, and team management. Reporting to the Vice President, Host Family Experience & Stakeholder Engagement, the Director will collaborate closely with several departments to ensure that volunteers are effectively integrated and their impact is maximized.

KEY RESPONSIBILITIES

Strategic Direction

• Develop and implement a strategic volunteer engagement plan that aligns with the organization’s mission, goals, and objectives.
• Identify key areas for volunteer involvement and ensure that volunteer roles are impactful and fulfilling
• Monitor trends in volunteerism and recommend best practices to optimize volunteer recruitment and retention efforts.
• Set and track performance metrics for volunteer engagement, providing regular reports to senior leadership.

Volunteer Recruitment and Retention

• Lead recruitment to attract and onboard new volunteers through outreach, partnerships, and engagement.
• Design and implement a volunteer onboarding process that ensures volunteers are adequately informed, trained, and integrated into the organization’s culture.
• Develop strategies for retaining volunteers, including recognition and engagement initiatives.

Training and Development

• Oversee the design and delivery of training programs to ensure that volunteers are equipped with the necessary skills and knowledge.
• Provide volunteers with ongoing support and professional development opportunities, fostering a sense of community and personal growth.
• Monitor volunteer satisfaction and work with key stakeholders to address concerns and improve volunteer experiences.

Volunteer Appreciation

• Develop and implement a comprehensive volunteer appreciation program, recognizing volunteers for their contributions through events, communications, and personalized recognition efforts.
• Regularly communicate with volunteers to ensure they feel valued and engaged with AFS-USA.

Event Planning

• Participate in the planning, coordinating, and executing volunteer-involved events, including National and Community Summits, community outreach programs, and internal activities.
• Collaborate with marketing and communications teams to promote events and engage the wider community.

Team Management

• Supervise and lead a team of 3 staff members dedicated to volunteering and hosting family engagement, providing mentorship, guidance, and performance evaluations.
• Establish clear goals and expectations for team members, ensuring alignment with organizational priorities and high-quality service delivery.
• Foster a collaborative and positive work environment that promotes team growth, accountability, and professional development.
• Conduct regular team meetings to review progress, share best practices, and resolve any challenges.
• Ensure adequate staffing and resources to meet the needs of volunteers and host families.

Community Building

• Collaborate with National Council leadership to create a positive environment where volunteers can share their experiences, feedback, and ideas.
• Develop and implement a strategy for creating and growing volunteer communities such as chapters or teams, ensuring they align with the organization’s goals, values, and mission.
• Build and maintain relationships with community partners, organizations, and stakeholders to expand volunteer opportunities.

REQUIREMENTS

Education and Experience

• Bachelor's degree in nonprofit management, communications, social work, or related field.
• At least 5 years of experience in a leadership role in volunteer management or community engagement.
• CVA credential (Certification in Volunteer Administration) a plus.
• Will require up to 25% travel for AFS conferences, meetings, and volunteer events, typically 1 long weekend per month.

Critical Skills and Qualities

• Ability to connect with and inspire volunteers from a wide range of backgrounds.
• Understanding of volunteer psychology, with resourceful strategies for recruitment and appreciation.
• Experience analyzing and creating plans for individual chapters, each with its unique culture, challenges and potential.
• Love of coaching and mentoring; experience with Training-the-Trainer.
• Strong organizational and event planning skills, including parlor events that create new ambassadors.
• Experience with volunteer management software or CRM systems.
• Strong problem-solving skills and adaptability in a dynamic environment.
• A passion for the mission of AFS-USA and a commitment to enhancing volunteer experiences.

AFS-USA is committed to a discrimination-free work environment in which all individuals are treated with respect and dignity. Employment with AFS-USA is free from all forms of unlawful discrimination, harassment, and retaliation, including behavior that targets an individual or group based on perceived or actual characteristics.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Management

• Industries

  Non-profit Organizations, Individual and Family Services, and Education Administration Programs

Referrals increase your chances of interviewing at AFS Intercultural Programs USA by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Pension plan

Disability insurance

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