Volunteer Coordinator & Regional Long-Term Care Ombudsman’s

Advocates for Basic Legal Equality, Inc.; Toledo (OH); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Sick leave

Supplemental language compensation

Paid parental leave

Job summary

ABLE is a regional non-profit law firm dedicated to pursuing justice and equity for people with low incomes. The Volunteer Coordinator / Regional Long-Term Care Ombudsman supports the LTCOP by recruiting, training, and supporting volunteers who advocate for residents across a 10-county service area.

This role also advances community education and systemic advocacy related to long-term care, helping protect the rights and well-being of older adults and people with disabilities.

Qualifications

• Bachelor's degree in a related field or equivalent experience in long-term care.
• Commitment to advocacy for older adults and people with disabilities and to the principle of equal justice.
• Strong interpersonal, verbal, and written communication skills, including the ability to present to groups.
• Computer proficiency and ability to maintain accurate program records.
• Initiative, sound judgment, professionalism, and the ability to work collaboratively.
• Ability to complete required training and certification and travel daily throughout Northwest Ohio.

Responsibilities

• Recruit, interview, train, and coordinate volunteer Certified Associate Ombudsman representatives throughout the 10-county service territory.
• Plan and teach volunteer certification classes, verify Ohio Department of Aging qualifications, and coordinate ongoing in-service training.
• Review volunteer reports, provide technical assistance and quality assurance, and support volunteer recognition and retention.
• Maintain accurate volunteer activity records in the ombudsman data system and prepare reports for funding sources.
• Collaborate with program staff and volunteers to meet program goals and strengthen community awareness of the Long-Term Care Ombudsman Program.
• Provide community education, make presentations, and support systemic advocacy on long-term care issues.
• Complete 100 hours of classroom training in Columbus and pass the examination to become a Certified Ombudsman Specialist.

Skills

Volunteer coordination

Interpersonal communication

Public speaking

Training & mentoring

Data management

Education

Bachelor's degree or equivalent experience

Job description

Make Justice Your Life's Work
At Advocates for Basic Legal Equality (ABLE), we pursue justice and expand access to opportunity for people with low income through high quality legal representation and advocacy for systemic reform. For more than 50 years, we have partnered with individuals, families, and communities across Ohio to ensure their rights are protected and their voices are heard.

At ABLE, you will use your skills to make a meaningful impact. Whether you join our legal team or support our work in an administrative role, you will be part of a mission-driven organization focused on client-centered advocacy and lasting change.

A Purpose-Driven Career
You will not just work on cases. You will contribute to solutions that improve systems, strengthen communities, and expand access to justice. Your work will reflect your values and lead to real results for people facing barriers to opportunity.

A Culture of Respect and Collaboration
We provide a welcoming, inclusive, and professional environment where every team member is supported. Our collaborative approach and open communication help all of us do our best work.

Opportunities for Growth and Leadership
ABLE invests in its people. We offer mentorship, training, and meaningful experience across practice areas and departments. From day one, you will be empowered to lead, contribute, and grow in ways that benefit your career and our clients.

Support for Balance and Well-Being
We believe in work that is sustainable. ABLE supports a healthy balance between personal and professional life and provides the tools and flexibility to help staff thrive.

If you are motivated by purpose, ready to grow, and committed to making a difference, we invite you to bring your talents to ABLE. Join a team where your work is more than a job. It is part of a shared mission to advance justice.

Explore current openings below and learn how you can join us.

Position:Volunteer Coordinator & Regional Long-Term Care Ombudsman’s

Location: Toledo, OH

Job Id:378

# of Openings:1

Volunteer Coordinator & Regional Long-Term Care Ombudsman’s

Advocates for Basic Legal Equality, Inc. (ABLE) is a regional non-profit law firm. Our mission is to pursue justice and equity, facilitate access to opportunities for people with low incomes through passionate legal representation, and provide steadfast advocacy for systemic reform. ABLE is affiliated with Legal Aid of Western Ohio (LAWO), also a regional non-profit law firm that provides legal assistance.

Job Summary

The Volunteer Coordinator / Regional Long-Term Care Ombudsman supports ABLE's Long-Term Care Ombudsman Program (LTCOP) by recruiting, training, and supporting volunteers who advocate for residents of long-term care facilities across a 10-county service area. This position also advances community education and systemic advocacy related to long-term care, helping protect the rights and well-being of older adults and people with disabilities.

KEY RESPONSIBILITIES (other duties as assigned)

• Recruit, interview, train, and coordinate volunteer Certified Associate Ombudsman representatives throughout the 10-county service territory.
• Plan and teach volunteer certification classes, verify Ohio Department of Aging qualifications, and coordinate ongoing in-service training.
• Review volunteer reports, provide technical assistance and quality assurance, and support volunteer recognition and retention.
• Maintain accurate volunteer activity records in the ombudsman data system and prepare reports for funding sources.
• Collaborate with program staff and volunteers to meet program goals and strengthen community awareness of the Long-Term Care Ombudsman Program.
• Provide community education, make presentations, and support systemic advocacy on long-term care issues.
• Complete 100 hours of classroom training in Columbus and pass the examination to become a Certified Ombudsman Specialist.

SCOPE & IMPACT:

This role strengthens resident advocacy by developing and supporting a qualified network of volunteers across Northwest Ohio. The position coordinates with program staff, volunteers, community partners, and funders to support program quality, compliance, and outreach.

MINIMUM REQUIREMENTS

• Bachelor's degree in a related field or equivalent experience in long-term care.
• Commitment to advocacy for older adults and people with disabilities and to the principle of equal justice.
• Strong interpersonal, verbal, and written communication skills, including the ability to present to groups.
• Computer proficiency and ability to maintain accurate program records.
• Initiative, sound judgment, professionalism, and the ability to work collaboratively.
• Ability to complete required training and certification and travel daily throughout Northwest Ohio.

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS/WORK ENVIRONMENT

• Work is performed in a normal office environment.
• Requires frequent sitting, keyboarding, and face-to-face or phone communication.
• Must possess a valid driver's license and be insurable.
• May require walking several blocks or overnight travel.

COMPENSATION, BENEFITS AND WORK LOCATION

ABLE is committed to providing an equitable work environment, including a commitment to pay equity. The annual salary range for this position starts at $46,200 and increases based on experience. ABLE offers comprehensive fringe benefits, including health insurance, annual leave, sick leave, supplemental language compensation, and paid parental leave.

This position is based in Toledo, Ohio.

OTHER DUTIES

Please note this job posting is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the incumbent for this job. ABLE can revise or eliminate the requirements and responsibilities of this position at any time to reflect its needs and objectives. ABLE will notify affected employees of any changes and the effective date of such changes.

ABLE is an Equal Opportunity Employer. We strive to create an environment welcoming to all individuals.Applicants requiring accommodation for the interview/application process should contact the recruitmentcoordinator at [e-mail].