Volunteer Coordinator

Riverside Hospital; Newport News (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Riverside Hospital in Newport News, Virginia, seeks a Hospice Volunteer Coordinator to recruit volunteers and manage the hospice volunteer program under the agency manager. You will ensure CMS compliance and maintain volunteer documentation and supervision.

Responsibilities include training volunteers, coordinating with staff, and ensuring 5% of clinical hours come from volunteer services, while supporting patients and families with emotional and practical support.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• CPR/BLS certification required within 60 days.
• Valid driver's license required; must drive RHS business 25%+.

Responsibilities

• Supervises and develops the Volunteer Program for hospice agencies.
• Completes clinical documentation per RHS standards and maintains volunteer files.
• Ensures 5% of clinical staff hours are provided by volunteers and monitors emergency responses.
• Recruits, interviews and selects volunteers; assigns duties and ensures proper supervision.
• Participates in training, staff committees, and community education for volunteers.

Skills

Supervisory experience

Education

High school or equivalent (Required)

Bachelor's degree (Preferred)

Tools

CPR/BLS Certification

Valid Driver's License

Personal vehicle required

Job description

Newport News, Virginia

Hiring Range

$18.90 - $24.60/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Under the direction of the hospice agency manager or designee, the hospice volunteer coordinator recruit volunteers and manages the volunteer program. Manages program compliance with required reporting and CMS regulations.

What you will do

Supervises and develops the Volunteer Program for assigned areas for hospice agencies.

Accurately completes all required clinical documentation consistently per RHS standards. Responsible for maintaining volunteer files and ensuring they meet requirements for documentation. Assures that each volunteer is appropriately supervised and evaluated and documents such. Assures volunteers' compliance with agency policies and procedures.

Ensures that 5% of the clinical staff hours are to be provided by the volunteer services department in order to maintain Medicare Benefit Certification. This includes services such as providing personal care to patients, providing relief to family caregivers, and assisting families with household chores.

Recruits, interviews and selects volunteers. Assigns duties to administrative and patient care volunteers. May accompany newly oriented volunteers on first visits whenever possible. Ability to delegate and prioritize tasks to facilitate quality patient care and ensure all patient care needs are met. Able to recognize and respond to emergency situations. Reports response of patient/family to volunteer services to appropriate Hospice Staff.

Participates positively in training and support of all team members, volunteers and students as needed. Offers volunteer training to community and documents those efforts. Participates in staff training programs to include long term care facilities, community education programs and bereavement volunteer training. Serves on committees as assigned.

Performs a complete evaluation of patient/family/caregiver volunteer needs when requested based on patient's plan of care. Develops an individualized plan of care for defined volunteer services which provides support to patient/family. Volunteer services include providing emotional support to patients/families, providing personal care to patients, providing relief to family caregivers, and assisting families with household chores. Assigns duties to administrative and patient care volunteers. Ensures volunteer professional services are provided by professionals who meet the State regulations for the discipline. Assists in the development and updating of the plan of care. Assesses patient/family response to and satisfaction with care.

Qualifications

Education

• , High school or equivalent (Required)
• Bachelors Degree, (Preferred)

Experience

• Supervisory experience (Preferred)

Licenses and Certifications

• CPR/BLS Certification - American Heart Association/American Red Cross/American Safety and Health Institute (AHA/ARC) within 60 Days(Required)
• Drives personal vehicle for RHS business 25% or more of the time to perform essential functions of the job
• Valid Drivers License Required