Volunteer Coordinator

Gathering for Women - Monterey; Monterey (CA); Presencial; USD 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid holidays

Vacation

Sick time

Resumo da oferta

Gathering for Women - Monterey is seeking a caring, organized Volunteer Coordinator to support our Day Center in Monterey, CA. This on-site role requires strong communication and relationship-building with a diverse community of volunteers and guests.

You will recruit and train volunteers, manage schedules and records, and ensure a positive volunteer experience aligned with our mission. The role includes occasional evenings and weekends and a background check.

Qualificações

• Bachelor’s degree or 3+ years in related role.
• Experience directing volunteers is preferred.
• Non-profit or vulnerable populations experience is strongly desired.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and take initiative.

Responsabilidades

• Recruit volunteers by engaging with community organizations, colleges, churches and groups.
• Respond to volunteer inquiries within 5 business days and guide applicants.
• Ensure volunteers are trained in procedures and up-to-date certificates.
• Build positive relationships and gather feedback from volunteers.
• Lead volunteer recognition and appreciation initiatives.
• Maintain a database of volunteer contact info, availability and skills.
• Ensure weekly volunteer coverage including on-call volunteers for high-volume days.
• Assist in HR-related documents and generate reports and communications.
• Design or modify forms and maintain resource materials.
• Assist in various roles when volunteers are unavailable.
• Provide customer service to the public, guests, volunteers and staff.
• Perform other duties as assigned.

Conhecimentos

Volunteer management

Customer service

Communication skills

Relationship building

Organizational skills

Multitasking

Formação académica

Bachelor’s degree or 3 years related experience

Descrição da oferta de emprego

This position is based at Gathering for Women's Day Center, in Monterey, CA, under the supervision of the Executive Director. Gathering for Women - Monterey (GFW) is seeking a caring, flexible, highly organized professional that has excellent communication skills, and enjoys working with a variety of people. This position is expected to be visibly present on-site during open hours.

Volunteers have been at the center of all we do since we began in 2014. The Volunteer Coordinator position is an exciting opportunity to join an organization poised for significant growth. The Volunteer Coordinator is responsible for expanding our volunteer corps through relationship building, campaigns, and word of mouth, as well as making sure the volunteer experience reflects our mission and values.

Major duties and responsibilities

include, but are not limited to:

• Recruit volunteers by actively engaging with community-based organizations, colleges, churches, companies, clubs, groups, and individuals via presentations, tabling, digital marketing, and other means.
• Respond to volunteer inquiries within 5 business days; guide potential volunteers through the process of becoming a long-term volunteer
• Ensure volunteers are trained in GFW’s procedures, as well as specific procedures related to the volunteer’s unique responsibilities. Ensure any required certificates are up to date (e.g. food handler certificate).
• Build positive relationships with volunteers and ensure volunteers are satisfied with their volunteer experience; garner feedback through continuous daily check-ins and meetings as appropriate.
• Lead ongoing volunteer recognition and appreciation initiatives.
• Cultivate and maintain an updated database of volunteer contact information, availability, skills, and resources.
• Ensure volunteer coverage for all scheduled volunteer shifts on a weekly basis, including curating a list of on-call or emergency volunteers for high-volume days or volunteer call-outs
• Assist in maintaining volunteer files, work records, and other HR documents (electronic and physical); generate documents, reports, correspondence, presentations and electronic communications.
• Design or modify forms and maintain up-to-date resource materials.
• Assist in various volunteer positions when volunteers are unavailable or call out.
• Provide customer service to the general public, GFW guests, employees, volunteers, contactors, and representatives of other agencies.
• Other duties as assigned.

The work schedule is typically Monday through Friday, though it may vary and will include occasional evenings, weekends, and potentially, holiday.

The office environment is working with a volunteers, staff, and guests who are primarily homeless women. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

The Volunteer Coordinator will be required to stand, walk, stoop, and bend continually throughout the workday. Occasionally, you may be called on to lift up to 20 lbs. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Qualifications

The ideal candidate will possess proven ability or accomplishment in the following:

• Demonstrated success with the duties listed.
• Exemplary and compassionate customer service skills.
• Excellent oral and written communication skills.
• Effective interpersonal and relationship building skills.
• Ability to partner and communicate with a variety of internal and external contacts.
• Excellent planning, organizational, time and project management skills.
• Strong reasoning, analytic thinking and problem-solving skills and experience.
• Excellent attention to detail.
• Ability to manage work assignments independently.
• Ability to maintain confidentiality.
• Ability to take initiative to accept new assignments and challenges.
• Experience working effectively in both independent and team situations.
• Willingness to jump in and perform tasks outside of official role.

Education and Experience

Bachelor’s degree or at least three years in a related role required. Experience directing volunteers is preferred. Experience working or volunteering with a non-profit and/or with vulnerable populations is strongly desired. A passion for the mission is essential.

Background

Employment with GFW is subject to a successful background check (fingerprinting).

Compensation:

This is a 40-hour a week position. Rate of pay is $20 to $26 per hour depending on experience. This is a non-exempt position. Benefits include paid holidays, vacation, and sick time.

Accessibility Accommodation Statement:

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact: Kate Miller, Managing Director at 831-241-6154 ext. 10 or by email at [e-mail]

Equal Opportunity Statement:

Gathering for Women is committed to providing a workplace free from discrimination or harassment. We expect every member of the GFW community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included, and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We are always striving to create an environment that makes every employee and candidate feel welcome.

Pay: $20.00 - $26.00 per hour

Expected hours: No more than 40.0 per week