Volunteer and Community Programs Manager

ADP, Inc.

Merriam (KS)

On-site

USD 55,000 - 58,000

Full time

6 days ago

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Benefits offered by this job

Health, dental, and vision insurance

Generous PTO, 9 paid holidays

Mental health support

Disability and life insurance

Discounts on veterinary care

Job summary

Great Plains SPCA in Merriam, KS seeks a Volunteer and Community Programs Manager to build volunteer support and partnerships. You will recruit, train, and manage volunteers, coordinate with leaders, and promote GPSPCA at community events.

The role emphasizes relationship-building, event planning, and CRM administration, with a focus on mission-driven animal welfare.

Qualifications

3–5 years of experience in volunteer management, people leadership, or community engagement.
Sales, recruitment, networking and relationship development experience preferred.
Excellent verbal and written communication, time management, and organizational skills.
Knowledge of animal behavior and training is a plus.
Proficient in Microsoft Office and computer software.

Responsibilities

Proactively engage, recruit, and train volunteers to fill essential roles.
Collaborate with department leaders to create and maintain specialized volunteer roles.
Lead recruitment for volunteer events and attend as needed.
Attend regular community events to promote Great Plains SPCA and attract volunteers.
Be available for volunteer questions and concerns, providing a welcoming environment.
Schedule and lead community group requests from corporate, school and scout organizations.
Manage volunteer tours and groups in collaboration with GPSPCA teams.
Develop ideas to increase volunteer engagement and retention.
Deliver communications including weekly volunteer newsletters.
Become a subject matter expert and lead administrator of the GPSPCA volunteer software platform.
Handle volunteer conflict resolution and involve Leadership as appropriate.
Provide updates to the Vice President of Operations and Leadership on progress, challenges, successes.
Track key program metrics and report on trends and opportunities.
Support GPSPCA priorities and act as an ambassador to donors and volunteers.

Skills

Volunteer management

People leadership

Community engagement

Sales

Recruitment

Networking

Relationship development

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Volunteer and Community Programs Manager

Full Time Merriam, KS, US

Salary Range: $55,000.00 To $58,000.00 Annually

Volunteer Community Program Manager

Job Description

Class: Exempt, Full-Time September 2026

Location: Merriam

Reports to: Vice President of Operations

Great Plains SPCA located in Merriam, KS is the highest rated shelter in the Kansas City area that serves 7,000 animals and 500,000 residents annually. We are a results driven organization built on resiliency, compassion, inclusion, and accountability.

Are you ready for a job that keeps you on your toes, both mentally and physically?
Are you looking for a job where "predictable" is a dirty word?
Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
Want to make a daily difference for community pets?

Position Summary

The Volunteer and Community Programs Manager leverages networking, relationship building, and recruiting to develop and build community volunteer support for Great Plains SPCA. The ideal candidate is highly driven, professional, confidential and capable of independently managing their workload and prioritizing tasks in a fast-paced ever-changing environment. This is an excellent opportunity to join a mission-driven service organization in the animal welfare industry.

Key Responsibilities

Proactively engage, develop, train, and recruit volunteers to consistently fill essential roles that support Great Plains SPCA
In collaboration with other department leaders, work to create, implement, and maintain specialized volunteer roles that provide well-rounded support to the organization
Lead and manage recruitment process for volunteer event coverage, including planning various events and attending as needed
Attend regular community events to promote Great Plains SPCA and attract volunteers
Be available for volunteer questions and concerns, creating a welcoming and supportive environment at Great Plains SPCA
Schedule, manage and lead community group requests from corporate, school and scout organizations
Lead and manage tour groups and individual volunteers in collaboration with other Great Plains SPCA teams
Create and implement creative ideas to increase volunteer engagement and retention
Deliver communications to provide news and procedural changes to volunteers and fosters including weekly newsletter
Become a subject matter expert and lead administrator of the Great Plains SPCA volunteer software platform. Manage all administrative duties for our CRM.
Handle volunteer conflict resolution as needed and involve Leadership as appropriate
Provide regular and proactive updates to the Vice President of Operations and Leadership regarding program progress, challenges, successes, and opportunities.
Track key volunteer program metrics and provide regular reports and analysis highlighting program successes, challenges, trends, and opportunities for improvement.
Fully support in action, language, behavior and performance the priorities and decisions of GPSPCA
Serve as a GPSPCA ambassador to donors, volunteers, community leaders
Other duties as needed

Key Capabilities

Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
High level of confidentiality, tact and diplomacy.
Ability to effectively work with diverse groups of people and confidently navigate difficult or crucial conversations
High value for quality, compassion, teamwork, collaboration and fun
Able to work well under pressure within an ever-changing, fast paced environment
Practices the highest levels of respect for animals and people

Experience Requirements

Three to five years of experience in volunteer management, people leadership, community engagement, or a related field preferred.
Sales, recruitment, networking and relationship development experience strongly preferred
Knowledge of animal behavior and training a plus
Strong Microsoft Office and computer software skills
Excellent verbal and written communication skills
Excellent time management and organizational skills
Demonstrate initiative and problem-solving skills
Excellent customer service and professionalism

Additional Requirements

Possess a valid driver’s license and insurance coverage

Work Conditions

Standard Schedule: Wednesday – Sunday. Hours may vary; evenings may be required.
Physical requirements are those present in normal office environment conditions. Employee is required to sit at a desk and work at computer for long periods of time
Operational flexibility is required to meet sudden and unpredictable needs.
Handle and restrain animals weighing up to 100 lbs.
Lift 50 lbs. to waist height
Frequent standing, walking, bending, lifting, stooping, carrying, and reaching
Potential exposure to zoonotic diseases, dangerous and fractious animals, and high noise levels.
Local travel may be required
Perform daily animal handling and other shelter-related responsibilities as needed.

At Will Employment

There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of Great Plains SPCA that employment is at will, which means that the employment is for no specific term and that employment may be terminated by the employee or Great Plains SPCA at any time without cause.

Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.

Note: This position description is not intended to be all-inclusive. You may be required to perform other related duties within your skill set as negotiated and/or directed to meet the ongoing needs of your department and the organization.

GPSPCA is an engaging, mission‑driven workplace where our team and the animals we serve come first. We offer a competitive and comprehensive benefits package, including: