VoIP System Administrator (f/m/d)

egroup; Germany (OH); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Team-building activities

Professional development courses

Flexible working hours

Job summary

egroup is seeking a VoIP Infrastructure Specialist to manage a 24/7 high-available VoIP system. You will operate and optimize our architecture, ensuring exceptional call quality through advanced monitoring solutions.

The ideal candidate has substantial VoIP experience and familiarity with FreeSWITCH or Kamailio. Enjoy a collaborative international team with opportunities for both remote and hybrid work, and participate in team-building activities and professional development.

Qualifications

• Experience in the VoIP field, especially with FreeSWITCH or Kamailio.
• Good understanding of VoIP protocols and architectures.
• Over 5 years of experience in information technology.

Responsibilities

• Operate a 24/7 high-available VoIP infrastructure.
• Plan and install new VoIP services.
• Ensure call quality with monitoring software.
• Coordinate with upstream carriers.

Skills

VoIP expertise

FreeSWITCH or Kamailio experience

Understanding of VoIP protocols

Linux proficiency

Database queries

Independent work capability

Job description

About us

eGroup is a pioneering provider and market leader of secretary services for small and mid‑sized businesses across Europe, with over 20 years of experience. Rooted in a culture of flat hierarchies and a let’s‑do‑it mentality, we foster an environment where innovation thrives.

Join our dynamic, multinational Product & Software Development Team where passion for crafting software meets the challenge of complex business needs. Our diverse environment thrives on collaborative thinking and welcomes varied thoughts and ideas from all team members. At eGroup, we prioritize the delivery of timely and impactful software solutions, always staying agile to embrace changes and challenges.

What you’ll be doing

• You are responsible to operate a 24/7 high‑available VoIP infrastructure.
• You have an overview over the whole architecture and optimize it further.
• You plan and install new VoIP services or keep them up to date.
• Ensure impeccable call quality and performance with state‑of‑the‑art monitoring software.
• You monitor and coordinate with our upstream carriers.
• You support our software developers and AI‑Teams with VoIP know‑how in the further development of our software.

Upcoming projects / challenges

• Migration of VoIP Layer 3rdparty call control to distributed WebRTC‑Softphones.
• Building a highly available and scalable WebRTC Softphone Registrar.
• Transition of a SIP Servlet based contact center application to a modern HTML5‑application.
• Modernization and refactoring of the existing environment.
• Create an interconnect between our contact center application and Microsoft Teams.
• Create a voicebot application.

What you bring to the table

• You support our good team spirit by bringing your best self to work.
• You have good experience in the VoIP field, especially with FreeSWITCH or Kamailio; experience with Asterisk is a plus.
• You have a good understanding of VoIP protocols and architectures, and you can read SIP traces (SIP, RTP, WebRTC, RTCP…).
• You are feeling comfortable with Linux and database queries.
• You can work independently and effectively, co‑coordinate tasks and responsibilities.
• You recognize opportunities for seamless improvements, and you are driven to implement them into a modern infrastructure.
• Over 5 years of demonstrated experience in the field of information technology.

Why us?

• Join a highly rated international team that values collaboration and team‑building activities.
• Engage with the entire company at our Summer and Christmas parties.
• Enjoy flat hierarchies, direct access to C‑Level executives, and opportunities to contribute ideas and approaches.
• Benefit from a bike (Swapfiets) or support for your public transport ticket (BVG).
• Relish in our top‑notch coffee machine, on‑tap beer, and other refreshments and snacks.
• Expand your knowledge with edX, Pluralsight, Udemy courses, and off‑site trainings.
• If you live in Berlin: Experience the best of both worlds with our 50% hybrid work model, providing the flexibility to work from the comfort of your home or enjoy our fantastic office space conveniently located at U Kleistpark or S Julius‑Leber‑Brücke.
• If you live elsewhere, we're open to a 100% remote employment.

Sounds terrific? Great! Let’s get in touch.

We at eGroup are fostering diversity and are committed to create teams with a broad variety of backgrounds, experiences, perspectives and skills. All decisions about interviews, offers and employment are based on expertise, merit and business need.