VoIP Engineer – Secret Clearance REQUIRED

Reston Consulting Group Inc; Washington (District of Columbia); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Great Place to Work

401k with company match

Job summary

RCG Inc is seeking a VoIP Engineer with an active Secret clearance to support a DoD program in Washington, DC. This 100% onsite role requires five days per week in the office and focuses on enterprise VoIP, UC, E911, and telephony services to support mission-critical federal operations.

You will design, implement, maintain and optimize VoIP infrastructure, migrate to modern architectures like Teams telephony, manage MACs, configure gateways and E911, and generate reports while ensuring security

Qualifications

• Active Secret Clearance or higher required.
• US Citizenship required.
• Bachelors degree in CS/Engineering/IT or related field.
• Minimum four years supporting enterprise VoIP and VTC environments.
• DoD 8570-8140 compliant certification required.

Responsibilities

• Design install configure maintain and support enterprise VoIP and telephony infrastructure.
• Work with Federal clients on migration to modern architecture (eg Teams telephony).
• Perform operational support and sustaining engineering for analog, digital and VoIP telephone systems.
• Install, configure and maintain telephone system hardware, cabling, software and associated infrastructure.
• Support MAC activities across multiple customer locations.
• Configure and maintain VoIP phones, softphones, Wi-Fi phones, call processors, gateway systems and E911 services.

Skills

VoIP troubleshooting

Communication skills

Multitasking

Education

Bachelors degree

Tools

CUCM

Unity Connection

Cisco Jabber

E911 systems

Job description

Location Washington DC 100 On Site Salary Range 130000 to 145000 Work Schedule Full Time 100 On Site Five 5 Days per Week Clearance Requirement Active Secret Clearance REQUIRED US Citizenship Required DoD 85708140 Compliant Certification Required

Who We Are

RCG Inc is a growing federal contracting company proudly Certified as a Great Place to Work We are committed to fostering a culture of innovation collaboration and excellence while delivering high quality technology solutions to our federal government clients

The Opportunity

RCG is seeking a VoIP Engineer with an active Secret clearance to support an ongoing federal contract in Washington DC This is a full time 100 on site position requiring five 5 days per week in the office The selected candidate will design implement maintain and optimize enterprise voice communications infrastructure including VoIP unified communications E911 services and telephony systems supporting mission critical federal operations throughout the Washington DC metropolitan area

What Youll Do

• Design install configure maintain and support enterprise VoIP and telephony infrastructure
• Work with Federal clients on migration to modern architecture eg Teams telephony
• Perform operational support and sustaining engineering for analog digital and VoIP telephone systems
• Install configure and maintain telephone system hardware cabling software and associated infrastructure
• Support Moves Adds and Changes MAC activities across multiple customer locations
• Configure and maintain VoIP phones softphones Wi Fi phones call processors gateway systems and E911 services
• Maintain VoIP system interfaces and perform programming to ensure seamless connectivity
• Administer telephone firewall logging monitoring and security policies
• Maintain E911 infrastructure and emergency call routing
• Maintain EBS Emergency Broadcast System
• Provide translations and routing for cellular and remote VoIP 911 services
• Monitor trunk utilization and recommend capacity improvements
• Generate telephone call detail reports and provide near real time reporting for authorized personnel
• Support voice mail platforms automated attendants announcements broadcast lists and user messaging services
• Configure and maintain enterprise telephony features includingCall forwardingCall transferThree way and six way conferencingHunt groupsCall parkCall pickupCaller IDSpeed dialVoicemail services
• Develop user guides operating procedures and technical documentation
• Provide operator services directory assistance and conference call support
• Protect customer privacy and telecommunications security
• Participate in after hours support scheduled maintenance windows and an on call rotation
• Support major customer events requiring evening or weekend coverage

What Were Looking For

• Active Secret Clearance or higher
• US Citizenship required
• Bachelors degree in computer science Engineering Information Technology Business Management or a related field or equivalent experience
• Minimum four 4 years of experience supporting enterprise VoIP and Video Teleconferencing VTC environments
• Must hold DoD 85708140 Compliant Certification
• Experience administering enterprise VoIP and unified communications infrastructure
• Experience supporting VoIP call processors
• Softphones
• Wi Fi phones
• Voice gateways
• E911 systems
• Experience performing telecommunications Moves Adds and Changes MAC
• Experience with Cisco Unified Communications Manager CUCM 150 preferred
• Experience with Cisco Unity Connection
• Experience with Cisco Jabber
• Strong understanding of voice networking routing switching and telephony systems
• Excellent troubleshooting analytical and problem solving skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast paced environment
• Ability to participate in an on call rotation and occasional evening or weekend support

Preferred Qualifications

• Experience supporting federal government telecommunications environments
• Experience administering SIP trunk and voice gateways
• Experience with telecommunications security and voice firewalls
• Experience migrating VoIP systems in modernization efforts
• Experience in Teams Telephony or similar virtual cloud PBX solution eg Webex Broadworks

Work Environment

Full time position100 On Site in Washington DC subject to changeStandard first shift schedule with rotating on call responsibilitiesOccasional evening weekend and holiday support based on operational requirements Please Note Due to the secure nature of this federal program US Citizenship is requiredAn active Secret clearance is required prior to employmentEmployment is contingent upon successfully completing the required government background investigation and customer onboarding requirements The selected candidate cannot begin employment until all requirements have been successfully completed

Why Youll Love Working Here

• Competitive salary
• Work for a company proudly Certified as a Great Place to Work
• Support mission critical federal communications infrastructure
• Work with cutting edge Cisco VoIP and Unified Communications technologies
• Collaborate with a highly skilled engineering team in a dynamic mission focused environment
• Opportunities for technical training certification and career advancement
• Comprehensive benefits package including medical dental vision paid time off paid holidays and a 401k with company match

Equal Opportunity Employer RCG Inc is an Equal Opportunity Employer We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by applicable law