VoIP Engineer

PEAKE; Falls Church (VA); On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with discretionary match

PTO 15 days annually

Unlimited PTO after 5 years

11 holidays + carryover

Education reimbursement

Employee Assistance Program

Life & disability insurance

HSA & pre-tax commuter benefits

Job summary

PEAKE is seeking a VoI P E engineer to design, implement, secure, and support enterprise voice and collaboration systems across dispersed environments. The role focuses on Cisco Unified Communications in DoD contexts and requires active DoD clearance.

You will manage CUCM, Unity, Expressways, and related platforms, perform upgrades, ensure security compliance, and create detailed documentation for operations and support teams.

Qualifications

• 7+ years administering Cisco UC platforms in enterprise/DoD environments.
• CCNA certification mandatory.
• Hands-on CUCM, Unity Connection, Expressways, SIP, QoS, VG series gateways.
• Experience upgrading/migrating Cisco UC systems (UCS servers, VMware ESXi).
• Strong understanding of DISA STIG IA security for DoD networks.
• Proven ability to troubleshoot complex UC issues in distributed networks.
• Familiarity with RTMT and SolarWinds for monitoring.
• Strong technical documentation skills.

Responsibilities

• Provide engineering and administrative support for CUCM, Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.
• Monitor, maintain, and optimize UC systems for availability and performance with RTMT and SolarWinds.
• Perform upgrades, migrations, and patching of UC infrastructure (UCS servers, VG gateways, VMware).
• Support provisioning, deployment, and configuration of telephony devices and automated workflows.
• Develop and maintain system design guides, installation manuals, and operational procedures.
• Collaborate with network, cybersecurity, and infrastructure teams to resolve UC issues.

Skills

CCNA

CUCM & Unity

Expressways

SIP & QoS

VMware ESXi

RTMT & SolarWinds

DoD security

Education

Bachelor’s degree in IT/Engineering

Advanced Cisco certifications (CCNP)

Tools

RTMT

SolarWinds

Job description

Who We Are

PEAKE is a dynamic small business committed to excellence, innovation, and integrity. We value fresh perspectives, continuous learning, and a team-driven approach. If you're ready to apply your technical skills and customer service mindset in a fast-paced networking environment, we’d love to hear from you!

Position Summary

We are seeking a highly skilled VoIPEngineer to design, implement, secure, and support enterprise-grade voice and collaboration systems across geographically dispersed environments. The ideal candidate will bring extensive experience managing large-scale Cisco Unified Communications infrastructures, ensuring secure, reliable, and high-performing voice and video services in support of mission-critical operations for federal and defense customers.

Key Responsibilities

• Provide engineering and administrative support for Cisco Unified Communications Manager (CUCM), Unity Connection, Expressways, Jabber, and related platforms across NIPR/SIPR and VoSIP networks.
• Monitor, maintain, and optimize UC systems for availability, performance, and reliability using tools such asRTMTandSolarWinds.
• Perform upgrades, migrations, and patching of UC infrastructure, including Cisco UCS servers, VG450 gateways, and VMware virtualized environments.
• Apply DISASTIGs, remediate ACAS scan findings, and maintain compliance withDoD cybersecuritystandards.
• Support provisioning, deployment, and configuration of telephony devices, including developingBAT files, custom templates, and automated workflows.
• Develop and maintain comprehensive documentation including system design guides, installation manuals, service policies, and operational procedures.
• Collaborate with network, cybersecurity, and infrastructure teams to troubleshoot and resolve complex UC issues and elevate support needs as appropriate.
• Conduct site surveys, develop as-built documentation, and recommend design changes to improve performance, scalability, and security.
• Support users and stakeholders through Tier II/III troubleshooting, training, and end-user documentation.
• Participate in planning and deployment of new UC services and technologies and contribute to strategic roadmap development.

Required Qualifications

• 7+ years of experience administering and engineering Cisco Unified Communications platforms in enterprise or DoD environments.
• Cisco Certified Network Associate (CCNA)
• Hands-on experience with CUCM, Unity Connection, Expressways, SIP, QoS, and VG series gateways.
• Experience upgrading and migrating Cisco UC systems, including UCS servers and virtualized environments (VMware ESXi).
• Strong understanding ofDISA STIG compliance,IA controls, and security best practices in DoD networks.
• Proven ability to troubleshoot complex UC and collaboration issues in geographically distributed networks.
• Familiarity with network monitoring tools such as RTMT and SolarWinds.
• Strong technical documentation skills.
  

Clearance

• Active DoD Security Clearance required upon start.
  

Preferred Qualifications

• Bachelor’s degree in IT, Engineering, or a related field.
• Advanced Cisco certifications (CCNP).
• Experience supporting VoSIP environments or SIPRNet voice deployments.
• Experience with Tandberg video conferencing systems and enterprise video deployments.

Work Location

• In-office and on-site required in Falls Church, VA.

Compensation

• Salary based on senior-level experience and relevant qualifications: $110,000 - $180,000

Benefits

PEAKE offers a comprehensive benefits package designed to support your overall well-being:

• Medical, Dental & Vision plans through CareFirst
• 401(k) Retirement Plan with discretionary match, profit sharing, and 3% safe harbor contribution
• Paid Time Off: 15 days annually; Unlimited PTO after 5 years
• 11 Paid Holidays plus 5-day carryover allowance
• Education Reimbursement We believe in growing our people. PEAKE supports ongoing professional development through certification programs, industry training, and continuing education
• Employee Assistance Program (EAP) offering mental health, financial, and family care support
• Company-Paid Life, Short- & Long-Term Disability Insurance
• Health Savings Account (HSA) and Pre-Tax Commuter Benefits (DC Metro area)

Equal Opportunity Employer

PEAKE hires based solely on business needs and the qualifications of each individual. We do not tolerate discrimination based on race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to compliance with all applicable federal, state, and local employment laws.