VoIP Activations Manager

Consolidated Communications; West Des Moines (IA); Remote; USD 76,000 - 116,000; Full time

Job summary

A leading telecommunications provider is seeking a VoIP Activations Manager to lead the VoIP provisioning team. This role involves overseeing the activation process, ensuring customer satisfaction, and enhancing service delivery. The ideal candidate has over 5 years of VoIP experience, strong leadership skills, and a commitment to operational excellence. The role offers a competitive salary and comprehensive benefits package including 401(k) matching, medical insurance, and paid time off.

Benefits

401(k) matching

Medical, Rx, Dental and Vision insurance

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program

Qualifications

• 5+ years of experience in VoIP provisioning, activation, or network operations.
• Strong understanding of SIP, RTP, porting processes, and VoIP infrastructure.
• Proven leadership experience with a track record of managing technical teams.

Responsibilities

• Lead and manage the VoIP activations team, ensuring timely and accurate provisioning of services.
• Oversee the activation lifecycle from order intake to service turn-up, including porting, configuration, and testing.
• Monitor KPIs and SLAs to ensure operational excellence and identify areas for improvement.

Skills

VoIP provisioning

Leadership

Communication skills

Problem solving

Customer focus

Tools

BroadSoft

Metaswitch

Salesforce

Job description

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

We are seeking a detail-oriented and strategic VoIP Activations Manager to lead our VoIP provisioning and activation team. This role is critical to ensuring seamless onboarding and activation of VoIP services for our customers. You will oversee the end-to-end activation process, manage cross-functional coordination, and drive continuous improvement in service delivery.

Responsibilities

• Lead and manage the VoIP activations team, ensuring timely and accurate provisioning of services.
• Oversee the activation lifecycle from order intake to service turn-up, including porting, configuration, and testing.
• Collaborate with engineering, customer support, and sales teams to ensure smooth transitions and customer satisfaction.
• Develop and maintain activation workflows, documentation, and performance metrics.
• Troubleshoot and resolve complex activation issues, escalating when necessary.
• Monitor KPIs and SLAs to ensure operational excellence and identify areas for improvement.
• Stay current with VoIP technologies, regulatory requirements, and industry best practices.

Qualifications

• 5+ years of experience in VoIP provisioning, activation, or network operations.
• Strong understanding of SIP, RTP, porting processes, and VoIP infrastructure.
• Proven leadership experience with a track record of managing technical teams.
• Excellent communication and organizational skills.
• Experience with VoIP platforms (e.g., BroadSoft, Metaswitch) and provisioning tools.
• Familiarity with telecom regulations and number portability standards.
• Ability to thrive in a fast-paced, customer-focused environment.

Preferred Skills

• Project management
• Experience with Salesforce
• Knowledge of network troubleshooting tools and techniques

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $76,244 - $115,571

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.