VoIP Activations Manager

Consolidated Communications; Burlington (VT); Remote; USD 76,000 - 116,000; Full time

Job summary

A leading telecommunication provider is seeking a detail-oriented VoIP Activations Manager to manage the VoIP provisioning and activation team. You will oversee the entire activation process, ensuring timely service delivery. Ideal candidates will have 5+ years of VoIP experience and strong leadership skills, thriving in a fast-paced, customer-focused environment. Competitive salary and comprehensive benefits are offered, including 401(k) matching and medical insurance.

Benefits

401(k) matching

Medical, Rx, Dental and Vision insurance

Disability insurance

Tuition reimbursement

Paid vacation and personal days

Annual bonus program

Qualifications

• 5+ years of experience in VoIP provisioning, activation, or network operations.
• Strong understanding of SIP, RTP, porting processes, and VoIP infrastructure.
• Proven leadership experience managing technical teams.

Responsibilities

• Lead and manage the VoIP activations team, ensuring timely service provisioning.
• Oversee the activation lifecycle from order intake to service turn-up.
• Collaborate with multiple teams to ensure smooth transitions.

Skills

VoIP provisioning

Team leadership

SIP and RTP understanding

Customer focus

Communication skills

Tools

Salesforce

BroadSoft

Metaswitch

Job description

Classification: Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities.

Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact.

We are seeking a detail-oriented and strategic VoIP Activations Manager to lead our VoIP provisioning and activation team. This role is critical to ensuring seamless onboarding and activation of VoIP services for our customers. You will oversee the end-to-end activation process, manage cross-functional coordination, and drive continuous improvement in service delivery.

Responsibilities

• Lead and manage the VoIP activations team, ensuring timely and accurate provisioning of services.
• Oversee the activation lifecycle from order intake to service turn-up, including porting, configuration, and testing.
• Collaborate with engineering, customer support, and sales teams to ensure smooth transitions and customer satisfaction.
• Develop and maintain activation workflows, documentation, and performance metrics.
• Troubleshoot and resolve complex activation issues, escalating when necessary.
• Monitor KPIs and SLAs to ensure operational excellence and identify areas for improvement.
• Stay current with VoIP technologies, regulatory requirements, and industry best practices.

Qualifications

• 5+ years of experience in VoIP provisioning, activation, or network operations.
• Strong understanding of SIP, RTP, porting processes, and VoIP infrastructure.
• Proven leadership experience with a track record of managing technical teams.
• Excellent communication and organizational skills.
• Experience with VoIP platforms (e.g., BroadSoft, Metaswitch) and provisioning tools.
• Familiarity with telecom regulations and number portability standards.
• Ability to thrive in a fast-paced, customer-focused environment.

Preferred Skills

• Project management
• Experience with Salesforce
• Knowledge of network troubleshooting tools and techniques

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Salary

Pay range (commensurate with skills and experience): $76,244 - $115,571

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.