Voice User Interface Designer - REMOTE

PTP; Sacramento (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

A fast-growing system integrator, PTP, is seeking a Voice User Interface Designer to enhance customer experience solutions. The ideal candidate will gather requirements, design IVR applications, and collaborate with teams to create engaging customer journeys, enjoying a competitive salary and collaborative work environment.

Qualifications

• 5+ years professional experience as a user interface designer.
• Background in linguistics or cognitive psychology preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Gather requirements and design speech and DTMF IVR applications.
• Create call flow diagrams and voice user interface design specifications.
• Conduct usability testing and tune applications for optimum performance.

Skills

Excellent verbal communication

Excellent written communication

Education

Degree in Linguistics, Cognitive Psychology, or Behavioral Sciences

Computer Science experience

Job description

About Us

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Gather requirements for and design speech and DTMF IVR applications
• Create call flow diagrams and voice user interface design specifications
• Work collaboratively with peers and customers to create user-centered IVR designs
• Conduct usability testing
• Tune applications for optimum performance
• Support speech scientist in grammar design and tuning
• Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology

Background and Skills

• 5+ years professional experience as a user interface designer
• Linguistics, cognitive psychology, or behavioral sciences
• Computer science experience a plus
• Excellent verbal and written communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.