Voice System Administrator - Level 1

CyberCore Technologies; Columbia (MD); On-site; USD 92,000 - 104,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays and PTO

Paid Parental Leave

Tuition Reimbursement

401(k) with company match

Job summary

CyberCore Technologies is seeking a detail-oriented Telephony System Administrator to maintain Cisco Unified Communications Manager and related systems. You will design dial plans, monitor performance, and support change requests to ensure secure, compliant communications for customer operations.

The role requires SA experience, a related degree (or equivalent substitution), and DoD IAM Level 2 certification. Strong communication and leadership skills are essential.

Qualifications

• Seven years of SA experience in similar scope, type, and complexity.
• Bachelor’s degree in a related discipline; five years may substitute for the degree.
• Experience configuring and administering TDM and VOIP systems (Nortel Meridian PBXs, Cisco Unified Call Manager).
• IAT Level 2 Certification and DoD 8570 IAM Level 2.
• Excellent communication, interpersonal and leadership skills.
• Large-scale Cisco Voice deployments in multi-cluster environments; solid data networking basics.
• Working knowledge of H.323 and SIP; familiar with Cisco US platforms and ESXi.

Responsibilities

• Provide system administration for Cisco Unified Communications Manager and related systems.
• Plan regular maintenance tasks including updates and upgrades.
• Maintain documentation of system configurations.
• Design, administer, and analyze dial plans and traffic routes for voice networks.
• Monitor voice system performance and SLA attainment.
• Support lower tier break/fix and move/add/change/deactivation requests.

Skills

Seven years of SA experience

IAT Level 2

DoD 8570 IAM Level 2

Excellent communication and leadership

Multi-cluster Cisco Voice experience

H.323 and SIP knowledge

Cyber/voice network security awareness

Education

Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or related discipline

Five years SA experience may substitute for degree

Tools

Cisco Unified Communications Manager

Nortel Meridian PBX systems

Voice gateways and Cisco US platforms

Virtualization (ESXi)

Job description

We are seeking a detail-oriented Telephony System Administrator who brings strong technical troubleshooting, security monitoring, and collaboration skills to help maintain reliable, compliant, and secure communications systems for customer operations.

The job duties are as follows:

• Provide overall system administration for an enterprise-wide Cisco Unified Communications Manager and related systems.
• Plan regular maintenance tasks including updates and upgrades.
• Maintain current and accurate documentation of system configurations.
• Design, administer, and analyze corporate dial plans and traffic routes for voice network structure.
• Administer and monitor voice systems for performance and SLA attainment.
• Provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.

Required Skills

• Seven (7) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required.
• Bachelor’s degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline for an accredited college or university is required.
• Five (5) years of SA experience may be substituted for a Bachelor’s degree.
• Experience with the configuration and administration of common TDM and VOIP telephone call manager systems, such as the Nortel Meridian line of PBXs and Cisco Unified Call Manager.,
• IAT Level 2 Certification
• Must have excellent communication, interpersonal, and leadership skills.
• Large-scale implementation experience with Cisco Voice in a multi-cluster environment and data networking infrastructure.
• Working knowledge of H.323 and SIP.
• Familiar with Cisco US platforms, voice gateways, virtualization, and ESXi.
• DoD 8570 IAM Level 2 required.

Additional Details

At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:

• Health Insurance to ensure you and your family stay healthy and well.
• Dental and Vision Insurance for preventive and routine care.
• Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
• Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
• Paid Parental Leave for new parents to focus on family.
• Tuition Reimbursement to support your professional growth and education.
• A 401(k) plan with a company match to help you plan for your future.

At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.

The salary range for this role is $92,000 - $104,000. This range is a good faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.

Equal Employment and Diversity

CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.