Voice Engineer

IDR; Augusta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험

Employee Stock Ownership Program

Career development support

Award-winning employer culture

Job summary

The Voice Engineer position in Augusta, GA, focuses on supporting and enhancing an enterprise voice and collaboration ecosystem. You will administer CUCM, maintain voice, voicemail, IVR, and conferencing platforms, and work with cross-functional teams to minimize downtime and optimize user experience.

This full-time role offers a comprehensive benefits package and opportunities for professional growth within a market-leading technology and communications organization committed to employee

Qualifications

• Bachelor's or associate degree in Telecommunications, CS, or related field.
• At least 4 years of experience supporting enterprise telecom infra.
• Hands-on experience with installing, configuring, and maintaining telecom equipment.
• Proficient in CUCM administration and support.
• Experience with video conferencing and collaboration tools.

Responsibilities

• Support, maintain, and assist with the implementation of enterprise telecommunications infrastructure.
• Administer Cisco Unified Communications platforms, including Cisco Call Manager (CUCM).
• Oversee the operation of voice systems, voicemail, IVR, video conferencing, and web conferencing tools.
• Troubleshoot and resolve telecom incidents and service requests across voice and collaboration systems.
• Assist with design, deployment, and upgrades of telecom infrastructure and collaboration technologies.
• Collaborate with IT and business teams to deliver reliable communication solutions.
• Document processes, configurations, and resolutions for knowledge sharing and compliance purposes.
• Maintain best practices for telecom and unified communications security and performance.

Skills

CUCM administration

Voice systems

Video conferencing

Troubleshooting

Telecommunications

Documentation

Collaboration tools

Education

Bachelor's or Associate degree in Telecommunications, Computer Science, Information Systems, or related field

Tools

CUCM administration tools

Job description

The Voice Engineer role presents an exciting opportunity for professionals with expertise in telecommunications and enterprise voice systems to join a leading organization within the technology and communications industry. As a Voice Engineer, you will be responsible for supporting, maintaining, and advancing the enterprise telecommunications infrastructure, with a strong focus on voice systems, collaboration tools, and video conferencing solutions. This position is ideal for individuals who are passionate about leveraging cutting-edge technology to ensure seamless communication across large-scale enterprise environments.

In this full-time Voice Engineer position, you will play a critical role in administering and supporting Cisco Unified Communications environments, including the Cisco Call Manager (CUCM) platform. Your experience in deploying, troubleshooting, and optimizing telecom systems will contribute to the organization’s mission of providing reliable and scalable communication solutions. The Voice Engineer will collaborate with cross-functional teams to ensure the efficient operation of voice, voicemail, IVR, and conferencing platforms, addressing incidents and service requests promptly to minimize downtime and enhance user satisfaction.

This organization values technical excellence, innovation, and a commitment to employee success. As part of the team, you will have access to a comprehensive benefits package and an opportunity to grow within a company recognized for its industry leadership and employee-first culture.

The Voice Engineer role is based in Augusta, Georgia, offering the chance to work in a vibrant area known for its dynamic technology sector and professional growth opportunities.

Professionals who are detail-oriented, proactive, and experienced in supporting enterprise voice infrastructure are encouraged to apply. The organization is committed to creating an inclusive and equitable workplace, inviting applicants from diverse backgrounds to bring their unique perspectives and skills to the team.

Voice Engineer - Summary

• Support and maintain enterprise telecommunications infrastructure, focusing on voice systems and collaboration tools.
• Administer Cisco Unified Communications environments, including Cisco Call Manager (CUCM).
• Provide technical expertise in deploying and optimizing voice, voicemail, IVR, video conferencing, and web conferencing solutions.
• Contribute to the design, implementation, and upgrade of telecom and collaboration technologies.
• Work in a collaborative, forward-thinking technology environment in Augusta, Georgia.

Duties & Responsibilities

• Support, maintain, and assist with the implementation of enterprise telecommunications infrastructure.
• Administer Cisco Unified Communications platforms, including Cisco Call Manager (CUCM).
• Oversee the operation of voice systems, voicemail, IVR, video conferencing, and web conferencing tools.
• Troubleshoot and resolve telecom incidents and service requests across voice and collaboration systems.
• Assist with design, deployment, and upgrades of telecom infrastructure and collaboration technologies.
• Collaborate with IT and business teams to deliver reliable communication solutions.
• Document processes, configurations, and resolutions for knowledge sharing and compliance purposes.
• Maintain best practices for telecom and unified communications security and performance.

Salary & Benefits

• Competitive compensation package designed to reward expertise and performance.
• Comprehensive benefits including medical, dental, vision, and life insurance coverage.
• Employee Stock Ownership Program to promote long-term engagement and financial growth.
• Dedicated engagement management for career support and professional development.
• Recognition as a Best of Staffing® Client and Talent Award winner for 12 consecutive years.

Qualifications & Requirements

• Bachelor's or Associate's degree in Telecommunications, Computer Science, Information Systems, or a related field.
• Minimum of 4 years of experience supporting enterprise telecommunications infrastructure.
• Hands-on experience with installing, configuring, programming, and maintaining telecom equipment.
• Proficient in Cisco Call Manager (CUCM) administration and support.
• Experience supporting voice systems, video conferencing platforms, and collaboration technologies.
• Strong analytical and troubleshooting skills with attention to detail.
• Ability to document technical processes and communicate effectively with technical and non-technical stakeholders.

Ideal Candidate Snapshot

• Demonstrates deep technical knowledge of enterprise voice and collaboration systems.
• Proactive, detail-oriented, and capable of managing multiple tasks efficiently.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Commitment to ongoing learning and adapting to emerging technologies in telecommunications.
• Strong customer service orientation and dedication to delivering high-quality support.

Other Relevant Information

• The organization operates within the technology and communications sector, offering critical support for large-scale enterprise environments.
• Working in Augusta, Georgia, provides access to a thriving business community and robust tech sector.
• Applicants are encouraged to apply to become part of a company with a proven track record of employee satisfaction and professional success.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.