Voice & Data Network Engineer – Onsite/Remote Support

Warwick Communications; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Warwick Communications is seeking a dedicated Technical Support Specialist in Cleveland, Ohio, to ensure customer satisfaction through phone and on-site support of voice and data networks. The role involves troubleshooting hardware and software issues, assisting with installations, and providing customer training.

Candidates should preferably have a Bachelor's degree and three to five years of relevant experience along with necessary technical certifications. Join a growing team dedicated to excellence in customer service.

Qualifications

• Three to five years of relevant experience in technology support.
• Certifications in Mitel 5000, Toshiba, Adtran ATSP, CCNA, or MCSE.
• Strong knowledge of the voice and data industry is favored.

Responsibilities

• Provide phone and on-site troubleshooting and technical support.
• Assist with customer installation and training.
• Diagnose and troubleshoot data communications issues.

Skills

Customer service orientation

Technical troubleshooting

Verbal communication

Written communication

Problem-solving

Education

Bachelor’s degree in business or engineering

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Warwick Communications is seeking a dedicated Technical Support Specialist in Cleveland, Ohio, to ensure customer satisfaction through phone and on-site support of voice and data networks. The role involves troubleshooting hardware and software issues, assisting with installations, and providing customer training.

Candidates should preferably have a Bachelor's degree and three to five years of relevant experience along with necessary technical certifications. Join a growing team dedicated to excellence in customer service.