Voice & Data Communications Engineer - Onsite

GoIntellects Inc.; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

GoIntellects Inc. is looking for a Voice and Data Communications Engineer to support internal and remote users. This role involves installing, configuring, and upgrading telecommunication products and maintaining the voice network.

The ideal candidate will have experience in telecom troubleshooting and asset management, and must possess a Bachelor's degree in IT or related field. Responsibilities include managing helpdesk tickets and ensuring effective communication in IT operations.

Qualifications

• 1-5 years of experience developing, operating, and maintaining voice, wireless video, and data communication systems.
• Proven experience with telecom system PBX/ACD/UIP.
• Good technical understanding of network, telecommunications, and mobile devices.

Responsibilities

• Provides technical direction and engineering knowledge for communications activities including planning and installing large communications networks.
• Ensures adequate planning for communications spaces and pathways.
• Develops and maintains voice, wireless, video, and data communications systems.

Skills

Voice communications systems

Telecom troubleshooting

Network understanding

Asset management

Call Center Environment experience

Education

Bachelor’s degree in IT or related field

Tools

Zendesk

Remedy Portal

AirWatch

Cisco systems

Avaya systems

Job description

GoIntellects Inc. is looking for a Voice and Data Communications Engineer to support internal and remote users. This role involves installing, configuring, and upgrading telecommunication products and maintaining the voice network.

The ideal candidate will have experience in telecom troubleshooting and asset management, and must possess a Bachelor's degree in IT or related field. Responsibilities include managing helpdesk tickets and ensuring effective communication in IT operations.