VodafoneThree - Retail Regional Manager

Vodafone Group; Napier Field (AL); Remote; USD 80,000 - 100,000; Full time

Job summary

A telecommunications company is seeking a Regional Manager to lead both Direct stores and Franchise Partners in the United States. This role involves strategic leadership, customer experience oversight, and operational excellence. Ideal candidates will possess strong relationship-building skills and drive results in a fast-paced environment. Competitive salary, bonus potential, and personal development opportunities are offered.

Benefits

Competitive pay structure

Bonuses

Up to 28 days off plus bank holidays

Paid time for charity work

Personalized benefits including discounts and a pension plan

Qualifications

• Experience in retail operations in an FCA regulated environment.
• Demonstrated ability to lead diverse and inclusive teams.
• Comfortable with strategic stakeholder influence.

Responsibilities

• Lead a high-performing region including Direct stores and Franchise Partner locations.
• Shape customer experience and drive commercial performance.
• Inspire and coach company owned store teams.

Skills

Strategic Communication & Influence

Commercial & Analytical Acumen

Collaborative Leadership & Relationship Building

Retail Operations Expertise

Agile, Self-Driven Leadership

Full UK Driving License

Job description

Location: Field based + travel
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 40 hours per week – Monday to Friday

Overview

We’re here to build a network the UK can count on – one that connects people, places and potential. VodafoneThree aims to close the digital divide, empower communities and drive meaningful progress. We strive for a workplace where diverse perspectives are welcomed and everyone can show up as their authentic selves.

What you’ll do

As a Regional Manager, you will be responsible for leading a high-performing region that includes both Direct (Red) stores and Franchise Partner locations. This role requires a strategic leader who achieves success through building strong relationships, inspiring teams, and driving results through influence. You will shape customer experience, drive commercial performance, and ensure operational excellence across all stores in your region. The ideal candidate will be comfortable leading and coaching company owned store teams in addition to owning the Franchise Partner relationship – always leading by example and championing our values.

• Customer Experience Leadership
• Commercial Strategy & Performance
• Operational Execution & Compliance
• Strategic Stakeholder Influence
• Inspiring Leadership & Talent Development

Who you are

We are looking for someone who will relish in supporting and coaching talent as you work across a diverse and inclusive team. The role is fast paced, demanding and requires tenacity, but it is rewarding and offers opportunities to develop a wide range of skills.

• Strategic Communication & Influence
• Commercial & Analytical Acumen
• Collaborative Leadership & Relationship Building
• Retail Operations Expertise in an FCA regulated environment
• Agile, Self-Driven Leadership
• Full UK Driving License

Worried that you don’t meet all the desired criteria exactly? We know everyone is unique and we are committed to Inclusion for All. If your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering a competitive pay structure, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan and more. We support career development through learning tools and parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment are subject to background checks, including criminal and financial checks. If you require reasonable adjustments or accessibility support during recruitment, please refer to the Accessibility section of our Careers website: https://careers.vodafone.com/uk/applying-to-us/

We use AI in various parts of our business to boost innovation and efficiency. During the interview process, we value your knowledge, skills and authenticity. We’re excited to get to know the real you.

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