VoC Senior Associate, Wealth Management CX Insights

Fairygodboss; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase's Voice of Client Senior Associate within the J.P. Morgan Wealth Management Product Strategy & Insights CX Success team oversees recurring VoC reporting and insight synthesis to bring the client perspective into our decisions.

You will monitor feedback signals, analyze data, and translate findings into actionable recommendations for senior stakeholders. You will partner with Research, Data & Analytics, Product, and business teams to deliver independent analyses and clear executive

Qualifications

• 3+ years of experience in customer experience, consumer insights, business analytics, market research, or a related field.
• Ability to independently structure analyses, clean data, use descriptive statistics, and interpret results.
• Strong written and verbal communication for senior stakeholders.

Responsibilities

• Own recurring Voice of Client reporting from data quality monitoring through trend identification, synthesis, and stakeholder-ready delivery
• Analyze qualitative and quantitative VoC data to surface pain points, themes, meaningful segments, and drivers of satisfaction, loyalty, and attrition
• Translate complex analysis into concise narratives that explain what happened, why it matters, and what we should consider next
• Scope and execute ad-hoc analyses including extracting, cleaning, joining, validating, and analyzing data and building clear visualizations
• Partner with Research and Data & Analytics on complex analyses to align business questions, methodology, interpretation, and outputs
• Integrate survey data, complaints, call drivers, digital behavior, operational performance, and market information into a holistic client experience view
• Create executive presentations, dashboards, and self-serve resources that make VoC insights accessible and actionable
• Manage multiple projects end-to-end and navigate stakeholder trade-offs across objectives, priorities, and research standards

Skills

CX experience

Data analysis

Executive storytelling

Stakeholder communication

Project management

Excel

PowerPoint

Job description

Chase's Voice of Client Senior Associate within the J.P. Morgan Wealth Management Product Strategy & Insights CX Success team oversees recurring VoC reporting and insight synthesis to bring the client perspective into our decisions.

You will monitor feedback signals, analyze data, and translate findings into actionable recommendations for senior stakeholders. You will partner with Research, Data & Analytics, Product, and business teams to deliver independent analyses and clear executive