VoC Insights Intern: Data-Driven Customer Impact

LexisNexis Risk Solutions FL Inc. Company

Alpharetta (GA)

On-site

USD 23,000 - 32,000

Part time

6 days ago

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Job summary

LexisNexis Risk Solutions is seeking a Voice of Customer & Customer Insights Intern to support customer-listening programs, analyze feedback, and translate insights into actionable recommendations. This on-site internship in Alpharetta, GA runs May 24–July 30, 2027 and offers hands-on experience in survey research, reporting, and cross-functional collaboration.

Candidates must be enrolled undergrad with graduation May 2028, proficient in Excel and PowerPoint, and capable of presenting findings

Qualifications

Currently pursuing a bachelor’s degree with expected graduation date May 2028.
Coursework, academic projects, or relevant experience in Customer Experience, Voice of Customer, or Market Research is welcome.
Proficiency in Excel and PowerPoint, ability to organize data and prepare concise reports or presentations.
Strong analytical, written and verbal communication skills; ability to collaborate with stakeholders.

Responsibilities

Support Voice of Customer programs by assisting with surveys and feedback channels.
Monitor and organize customer feedback, identify themes, and surface high‑impact issues for review.
Analyze CSAT, VoC survey and qualitative data to identify drivers and opportunities.
Develop summaries, trend reports and leadership‑ready presentations translating feedback into insights.
Support survey improvement initiatives including testing, QA, and documentation.