VoC & Customer Experience Program Lead

Alto-Shaam, Inc.; Menomonee Falls (WI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Alto-Shaam, Inc. in Menomonee Falls, Wisconsin seeks a Customer Experience - Program Lead to drive Voice of Customer programs, oversee RFPs, customization, and rollout execution while maintaining day-to-day support for assigned accounts to strengthen customer experience.

The ideal candidate will own the VoC program, translate feedback into prioritized projects, and partner with Sales, Operations, IT to lead cross-functional initiatives from concept to adoption.

Qualifications

• Experience leading cross-functional projects and driving organizational change.
• Strong stakeholder management, communication, and influencing skills.
• Customer-focused mindset with strong business acumen and analytical capabilities.
• Experience with RFPs, proposals, CRM systems, and customer-facing business processes.

Responsibilities

• Act as customer advocate and project leader for Voice of Customer programs and key account solutions.
• Oversee RFPs, customization, and rollout execution while supporting day-to-day account activities.
• Lead customer-specific projects from concept through implementation and adoption.
• Measure business value of customer experience improvements and tie outcomes to competitive advantage.
• Coordinate pricing and proposals for National/Strategic RFPs and quotes across functions.
• Handle day-to-day customer service execution for assigned accounts (order entry, quotes, inquiries).
• Anchor broader business to incremental change by scaling solutions across the customer base.

Skills

Cross-functional project leadership

Stakeholder management

Business acumen

RFPs and proposals

Communication and influencing

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Alto-Shaam, Inc. in Menomonee Falls, Wisconsin seeks a Customer Experience - Program Lead to drive Voice of Customer programs, oversee RFPs, customization, and rollout execution while maintaining day-to-day support for assigned accounts to strengthen customer experience.

The ideal candidate will own the VoC program, translate feedback into prioritized projects, and partner with Sales, Operations, IT to lead cross-functional initiatives from concept to adoption.