VLT Tech Assistant Shift Manager

Hollywood Gaming at Dayton Raceway; Dayton (OH); On-site; USD 48,000; Full time

Job summary

Hollywood Gaming at Dayton Raceway is seeking a VLT Tech Assistant Shift Manager. This role involves supervising VLT operations, ensuring compliance with regulations, and providing excellent customer service. If you're passionate about an entertaining career and have relevant experience, apply now to join an exciting team in an engaging and dynamic environment.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Qualifications

• Must be 21 or older.
• 1-2 years experience in VLT management or similar.
• Flexible to work all shifts including holidays and weekends.

Responsibilities

• Supervise and manage staff in the VLT department.
• Ensure compliance with regulatory requirements and service standards.
• Assist in budgeting and achieving operational goals.

Skills

Communication

Customer service

Problem-solving

Education

Associates degree from technical school

Tools

Microsoft applications (Excel, Word)

VLT operating systems

Job description

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WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Responsible for supervising and managing staff in the VLTs department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Shares responsibility for layouts to installations of VLT machines.
• Schedules preventative maintenance of VLT machines.
• Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.
• Writes correspondence needed to move, convert, or install VLT related equipment.
• Assists in the repair, maintenance and performance of all VLTs and related gaming equipment.
• Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
• Carries out the development, execution and measurement of departmental service standards for the VLT Technical team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
  
  

BRING US YOUR BEST.

• Must be 21 or older.
• Associates degree (A.A) from technical school; or one to two years in VLT management experience; or equivalent combination of education and experience.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of VLT operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  
  

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $47,500

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Gambling Facilities and Casinos

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