Vital Records Window Attendant

State-of-Iowa; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans

Flexible Spending Accounts

Insurance Coverage

Employee Assistance Program

Employee Discount Programs

Job summary

The Iowa Department of Health and Human Services, Division of Public Health, Bureau of Health Statistics, seeks a Vital Records Window Attendant to greet visitors at the Lucas State Office Building lobby and provide friendly in-person reception and information.

You will assist with vital records requests, guide customers to services, ensure accessibility and confidentiality, and perform clerical tasks to support the Issuance unit in a fast-paced front-office environment.

Qualifications

• No specific education or work experience required.

Responsibilities

• Greet and assist all in-person customers requesting vital records services, general HHS information, or support related to Iowa HHS programs operations located within the Lucas Building.
• Identify each visitor's needs and ensure they are guided to the appropriate services or staff using clear, respectful, and inclusive communication.
• Ensure individuals of all backgrounds, abilities, and languages receive equitable access to support, including arranging communication assistance when needed.
• Assess and identify needs for interpretation, accessible communication formats, disability accommodations, or other support required to assist visitors.
• Ensure communication assistance is delivered in alignment with HHS policies and principles of diversity, equity, and inclusion.
• Coordinate with all Iowa HHS programs located within the Lucas Building to route visitors who have confirmed and approved access.
• Provide directions, escort coordination, and general wayfinding support to ensure visitors reach authorized floors or offices safely and efficiently. Collaborate with team members to support daily workflow, meet production goals, and ensure coverage of essential tasks.
• Follow all confidentiality, data security, and record-handling practices to protect sensitive information.
• Perform additional administrative duties as assigned to support the Issuance unit’s operations.

Job description

The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Vital Records Window Attendant to join our team!

We are seeking a motivated, organized, and detail-focused individual to join our fast-paced Issuance and Registration team. This position will provide friendly in-person reception, visitor screening, and customer service support for all individuals seeking assistance at the HHS Reception window located at the Lucas State Office Building.

Do you love helping people, staying organized, and being the bright spot in someone's day? We’re looking for an energetic, customer-focused team member to welcome and assist visitors at the Iowa HHS Reception Window in the Lucas Building.

In this role, you’ll greet guests with a smile, guide them to the right services, support vital records requests, and ensure everyone receives respectful, inclusive, and accessible assistance. You’ll manage secure visitor check-ins, keep accurate records, review and process vital records applications, and support key bureau operations with dependable clerical know-how.

If you’re someone who thrives in a fast-paced front-office environment, enjoys engaging with people of all backgrounds, and brings a warm, positive personality to work every day, we’d love to meet you!

The successful candidate must be dependable, able to follow established procedures, and capable of performing repetitive tasks with a high degree of accuracy. They will interact regularly with team members making clear, respectful, and effective communication an important part of this role.

Key Duties:

• Greet and assist all in-person customers requesting vital records services, general HHS information, or support related to Iowa HHS programs operations located within the Lucas Building.
• Identify each visitor's needs and ensure they are guided to the appropriate services or staff using clear,respectful, and inclusive communication.
• Ensure individuals of all backgrounds, abilities, and languages receive equitable access to support,including arranging communication assistance when needed.
• Assess and identify needs for interpretation, accessible communication formats, disabilityaccommodations, or other support required to assist visitors.
• Ensure communication assistance is delivered in alignment with HHS policies and principles of diversity, equity, and inclusion.
• Coordinate with all Iowa HHS programs located within the Lucas Building to route visitors who have confirmed and approved access.
• Provide directions, escort coordination, and general wayfinding support to ensure visitors reach authorized floors or offices safely and efficiently. Collaborate with team members to support daily workflow, meet production goals, and ensure coverage of essential tasks.
• Follow all confidentiality, data security, and record-handling practices to protect sensitive information.
• Perform additional administrative duties as assigned to support the Issuance unit’s operations.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

No specific education or work experience required.

For more information click on this link to view the job description. Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with "lived experience" and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired - Relay Iowa 1-800-735-2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.