Vital Records Office Supervisor | Hybrid Eligible

State-of-South-Carolina; South Carolina; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Vacation leave

Sick leave

Paid holidays

Parental leave

Health insurance

Dental insurance

Vision insurance

Long-term disability insurance

Life insurance

Deferred compensation

Retirement SCRS

State ORP

Job summary

South Carolina Department of Public Health is seeking an On-Site Customer Service Supervisor to support vital records services. The role involves assisting on-site customers, managing document requests, fees, and amendments, and ensuring accuracy and timeliness of processing.

The position requires supervisory experience, strong clerical background, and the ability to handle confidential records. The department offers comprehensive benefits and opportunities for professional growth, with

Qualifications

• A high school diploma and relevant program experience.
• Six (6) years responsible clerical experience in an office setting including two (2) years of cashiering, banking or accounting experience.
• Three (3) years' experience with confidential records.
• Previous supervisory experience or vital records experience.
• Ability to type at a corrected rate of 45 wpm.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.
• Three (3) years previous Vital Records experience and/or supervisory experience, bachelor's degree and three (3) years responsible clerical experience and/or bilingual in Spanish.

Responsibilities

• Monitor performance and supervise a regional office of Vital Records staff including approval of working time, leave, Qflow functions, staffing/supplies, carry out disciplinary action, verify cash drawers, hold regular staff meetings to train employees on new and current vital records procedures.
• Assist and advise staff in the completion of requests including acceptability of documents used for correcting records and clarifying discrepancies, review amendments prior to sending them to Columbia to ensure completeness and accuracy.
• Assist the Regional Coordinator in gathering data for the use of ensuring performance goals; attend monthly coordination meetings with regional coordinator.
• Assist customers in the completion of applications for certified copies of vital events; follow established policies and procedures.
• Monitor funeral home requests in Go Certificates & emails and by fax and in person to ensure orders are being processed in a timely manner.
• Other duties as assigned related to the position.

Skills

Supervisory

Cash handling

Typing 45 wpm

Confidential records

Customer service

Education

High school diploma

Bachelor's degree (preferred)

Job description

South Carolina Department of Public Health is seeking an On-Site Customer Service Supervisor to support vital records services. The role involves assisting on-site customers, managing document requests, fees, and amendments, and ensuring accuracy and timeliness of processing.

The position requires supervisory experience, strong clerical background, and the ability to handle confidential records. The department offers comprehensive benefits and opportunities for professional growth, with