Visual Merchandising Lead — Store Experience & Trends

Macy's, Inc.; Bolingbrook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with well‑

Job summary

Macy’s, Inc. is seeking a Visual Support Captain to lead proactive visual presentations, curate seasonal trend statements, and support merchandising teams in delivering on-brand displays. This role emphasizes customer-focused service and collaboration across store partners to maintain a high standard of visual excellence.

Full-time schedule with hours aligned to business needs. The position offers comprehensive benefits and opportunities for career growth within Macy’s.

Qualifications

• 1-2 years of Retail merchandising and/or visual display experience is required.
• Art, design, or creative background; awareness of current fashion trends preferred.

Responsibilities

• Lead a compelling visual presentation in the store to create a proactive customer-centric culture.
• Demonstrate understanding of trend messaging and seasonal fashion statements.
• Collaborate with merchandising teams and support workload completion.
• Maintain mannequin and visual displays to uphold Macy's brand and create 3D visual merchandising displays.
• Assist customers with locating items and guide others when necessary.
• Understand store products, services, loyalty programs, and Macy's POS systems to help customers find items and suggest related products.
• Ensure high level of customer service through problem-solving and customer-focused resolutions.
• Maintain promotional presentation accuracy, item placement, fixtures, and merchandising standards.
• Keep store environment clean, accessible, and shop-ready.
• Perform sales or support duties in addition to visual responsibilities.
• Coordinate with store partners and Regional Visual leaders.

Skills

Visual merchandising

Customer service

Retail merchandising

Adaptability

Tools

POS systems

Job description

Macy’s, Inc. is seeking a Visual Support Captain to lead proactive visual presentations, curate seasonal trend statements, and support merchandising teams in delivering on-brand displays. This role emphasizes customer-focused service and collaboration across store partners to maintain a high standard of visual excellence.

Full-time schedule with hours aligned to business needs. The position offers comprehensive benefits and opportunities for career growth within Macy’s.