Visual Merchandising Associate

FAO Schwarz; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

FAO Schwarz is seeking a Visual Merchandising Associate to support the Global Visual Director and team in creating wow-worthy product displays and store standards.

You will collaborate with leadership to ensure signage, displays, and SKUs are accurately represented, while maintaining clean, engaging visuals that enhance guest experience. Flexibility for early mornings, evenings, weekends, and overnight shifts is required.

Qualifications

• 1+ years’ experience in a Visual or Merchandising role within a fast-paced premium retail or experience-based environment.
• Capable of lifting up to 50 pounds, and bending, twisting, and standing for long periods.
• Excellent communication, collaboration, and interpersonal ability.
• Excellent organizational skills with a high attention to detail.
• Flexible availability in line with a Flagship Retail environment across early mornings, evenings, weekends, and overnight shifts as needed.

Responsibilities

• Provide a friendly and helpful customer service experience for all guests and direct them to department specialists or managers as needed.
• Excite the guest through creative product placement and corresponding vitrines.
• Partner with leadership to ensure all store-related signage is clearly displayed for guests, including pricing, sales and special events.
• Assist the Visual team in daily tasks such as hanging signs, setting vitrines, and maintaining merchandising standards.
• Partner with the Operations team to ensure all SKUs are represented on the selling floor.
• Attend store walks with Visual leadership to align on direction and implement changes based on business needs.
• Support setting up new window and in-store displays such as shelf backers, hanging elements, vinyl, props and mannequin styling.
• Take a hands-on approach to implementing visual and creative displays with all in-store presentations.
• Ensure all visual moments are clean and tidy so guests may enjoy the full visual experience.
• Analyze all store visual displays to ensure that the products and their presentations drive revenue, provide a great guest experience, and share insights for improvement with the Visual Team.

Skills

Visual Merchandising

Customer service

Attention to detail

Job description

The Visual Merchandising Associate is responsible for supporting the vision that the Global Visual Director and Visual Team sets. The Visual Merchandising Associate should have an ever‑growing knowledge of store standards set by the Visual Team so that they are able to merchandise products and displays that wow and excite our guests. This role is collaborative, innovative, and requires a commitment to ensuring that the store always maintains a high level of finesse.

What You'll Do

• Provide a friendly and helpful customer service experience for all guests and direct them to department specialists or managers as needed.
• Excite the guest through creative product placement and corresponding vitrines.
• Partner with leadership to ensure all store‑related signage is clearly displayed for guests, including pricing, sales and special events.
• Assist the Visual team in daily tasks such as hanging signs, setting vitrines, and maintaining merchandising standards.
• Partner with the Operations team to ensure all SKUs are represented on the selling floor.
• Communicate needs effectively and promptly to allow resources to be planned.
• Attend store walks with Visual leadership to align on direction and implement changes based on business needs.
• Support setting up new window and in‑store displays such as shelf backers, hanging elements, vinyl, props and mannequin styling.
• Take a hands‑on approach to implementing visual and creative displays with all in‑store presentations.
• Ensure all visual moments are clean and tidy so guests may enjoy the full visual experience.
• Communicate facilities needs if they arise.
• Analyze all store visual displays to ensure that the products and their presentations drive revenue, provide a great guest experience, and share insights for improvement with the Visual Team.
• Take direction from the Visual Leads and Visual Manager to set products based on the planogram.
• Partner with the Operations team based on this directive and communicate improvisations when needed.

What You Have

• 1+ years’ experience in a Visual or Merchandising role within a fast‑paced premium retail or experience‑based environment.
• Capable of lifting up to 50 pounds, and bending, twisting, and standing for long periods.
• Excellent communication, collaboration, and interpersonal ability.
• Excellent organizational skills with a high attention to detail.
• Excellent critical thinking and problem‑solving abilities.
• Flexible availability in line with a Flagship Retail environment across early mornings, evenings, weekends, and overnight shifts as needed.
• Experience with graphic design or production is a plus.

This job description should not be construed to contain every function or responsibility that may be required for this role. Employees are required to perform other related functions as assigned.