Visual Merchandiser - Southpark Mall

H&M group; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Visual Merchandiser, where your creativity and trend awareness will enhance the customer experience. In this dynamic role, you will implement visual standards and curate commercial presentations that resonate with customers. Collaborating with a passionate team, you will coach and inspire others while staying ahead of fashion trends. Enjoy a supportive workplace that values diversity and offers opportunities for growth, all while making a positive impact on the retail environment.

Benefits

Employee Discounts

Health and Wellness Benefits

Retirement Plans

Paid Leave

Community Involvement Opportunities

Qualifications

• Curious and creative with strong communication skills.
• Experience in improving product presentation and commercial execution.

Responsibilities

• Ensure visual presentation aligns with guidelines to enhance customer experience.
• Stay updated on fashion trends and educate the team on visual standards.

Skills

Visual Merchandising

Fashion Trend Awareness

Customer Engagement

Team Leadership

Sales Analysis

Education

Experience in Visual Merchandising

Leadership Experience

Job description

About the Role
As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to guidelines for the store. Additionally, you will leverage your trend and competitor awareness to inform, coach, and develop the store team, enhancing the customer experience.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day includes the following responsibilities:*

Customer Sales & Profit

• Ensure visual and commercial presentation aligns with guidelines to enhance the customer experience (In-direct)
• Represent the H&M brand positively during customer interactions (Direct)
• Plan and organize workload based on store activation plans and adapt as needed, in collaboration with management
• Implement global campaigns and sales activities timely according to brand standards
• Maintain garment care, stock levels, and provide input on allocation
• Follow up on sales KPIs, identifying opportunities in collaboration with management
• Create actions to increase customer satisfaction and meet sales goals
• Adhere to procedures, operational routines, and legal requirements across the store

Fashion & Trend Awareness

• Stay updated on fashion trends, styles, brands, competitors, and influencers
• Use trend knowledge to enhance styling, product presentation, and customer experience

Team & Development

• Share knowledge, inspire, and educate the store team on seasonal changes, trends, and visual standards
• Coach and develop team skills in visual merchandising and commercial presentation
• Support routines and best practices to maintain high standards and customer engagement
• Onboard and train new colleagues, organize upskilling sessions
• Complete relevant training programs and support store expansion projects

Visual & Commercial Execution

• Implement visual and styling plans based on campaigns, trends, and guidelines
• Manage sample picking, stockroom organization, and display setup to create compelling stories
• Ensure window displays and store layout are attractive and aligned with brand standards
• Maintain store signage, lighting, fixtures, and cleanliness, considering sustainability
• Keep store navigation and layout updated and ensure sufficient POS materials

Qualifications

Who You Are

• Curious, creative, proactive, solution-focused, flexible, and an effective communicator
• Interested in fashion with leadership qualities and experience in visual merchandising in a dynamic environment
• Experience in improving product presentation and commercial execution
• Knowledge of best practices, routines, and tools in visual and commercial merchandising
• Ability to analyze sales reports and act on insights

Why You’ll Love Working at H&M

• Valuing diversity and inclusion in the workplace
• Guided by core values that have contributed to over 75 years of success
• Access to resource groups and networking opportunities
• Inclusive environment encouraging authenticity
• Global career growth opportunities
• Comprehensive benefits including health, wellness, retirement, paid leave, and community involvement
• Employee discounts on H&M Group brands

Additional Information

Compensation: $17.05 - $20.33 hourly

H&M is committed to providing accommodations for applicants with disabilities. For assistance, contact us at https://hm.ethicspoint.com.

We offer attractive benefits and development opportunities worldwide, including staff discounts across our brands and participation in our incentive programs.

We promote inclusion and diversity, aiming for equitable workplaces and unbiased recruitment processes.

H&M offers the latest fashion, quality, and affordability, with a focus on sustainability. Learn more about us on our website.