Visual Associate

Crate and Barrel; San Antonio (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Crate & Barrel is seeking an energetic Visual Associate to maintain stockroom efficiency and support the salesfloor with engaging displays. You will report to the Assistant Store Leader and help execute inventory processes, pricing, and promotions while upholding store standards.

You will collaborate with the team to create a welcoming shopping environment, assist customers, and learn store systems to support daily operations and safety.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Strong reading and written language skills (English) and basic arithmetic.
• Ability to work in a flexible environment and adapt as business evolves.

Responsibilities

• Execute and maintain visual merchandising standards on the sales floor to engage customers and teammates.
• Assist with stocking products and ensuring displays are available for purchase.
• Provide high-quality customer service and uphold company standards in selling, service, and teamwork.

Skills

Excellent interpersonal skills

Strong communication skills

Flexible/adaptable

Teamwork/problem solving

Tools

POS system

AS400 system

Company email system

Learning Management System (LMS)

Electronic two-way radio

SKU tagging guns

Job description

As a C&B Visual Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What you’ll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and trainingDemonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We’d love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred