Visual & Operations Associate

Crate & Barrel; Burlington (MA); On-site; USD 22,000 - 25,000; Full time

Job summary

Crate & Barrel in Burlington, MA is seeking an Operations Associate to keep the stockroom organized and support the sales floor. You will fulfill customer orders, manage inventory, and ensure displays are inviting and accurate.

Collaboration with the team and adherence to store policies are essential for smooth operations. You will handle curbside orders, stock checks, and merchandising tasks while delivering friendly, knowledgeable service.

Qualifications

• Customer service experience preferred.
• Retail or store operations experience preferred.
• Able to work in a fast-paced environment.

Responsibilities

• Process incoming and outgoing packages, including curbside orders.
• Assist stockroom prep for inventory and perform duties.
• Conduct prompt and accurate stock checks and keep stockroom organized.
• Maintain visual merchandising on the sales floor to engage customers.
• Ensure products and displays are stocked and available for customers to purchase.
• Deliver excellent service and uphold company standards in selling and teamwork.
• Greet customers, process payments, and escalate to management when needed.
• Support store safety and loss-prevention practices.

Skills

Interpersonal skills

POS system

AS400 system

Data entry

Retail experience

Tools

POS system

AS400

Job description

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an inclusive environment, and maintain safety, while learning and utilizing all relevant systems to support operational routines, pricing, and promotions. A positive attitude, enthusiasm, and strong multitasking skills are essential for success in this fast-paced role.

A day in the life as an Operations Associate...

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

What you'll bring to the table...

• Excellent interpersonal skills and ability to build rapport with customers and other associates
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece
• Good reading and written language skills (English), strong communication skills, basic arithmetic, interpersonal skills, telephone presence, data entry skills
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning
• Engage in, maintain and support store safety standards and training
• Demonstrate creative problem solving to maintain a solutions-oriented and teamwork focus

We'd love to hear from you if you have…

• Customer service experience preferred
• Retail experience preferred